Manager Controls and Global Standards
2 weeks ago
We are currently seeking a high calibre professional to join our team as a Manager Controls and Global Standards. In this role you will Support the team to maintain and upkeep a high standard in Contact Centre and Remote Channel (CCRC) from risk perspectives to meet all internal, external policies, and regulatory requirements Lead and own particular risk areas to act the FLOD contact point for CCRC (data, conduct, etc) to enhance CCRC risk awareness, heighten control and conduct regular control monitoring; Provide regular risk and control update to CCRC management Follow business guidance and help the implementation of group or RBW/WPB led risk initiatives. In particular, be the primary advocate of the team to promote and enhance CCRC risk awareness, control, monitoring, and staff conduct agenda in both offshore/onshore. Lead and manage the end-to-end conduct related initiatives for CCRC to ensure engagement and effective delivery of conduct related learnings to frontline. Manage regular risk and control reports update and draw findings / learnings / root cause and improvement actions; manage and keep track on mitigation actions and maintain overall improvement plan for any gaps identified via staff cases, and/or via different lines of defense. Coordinate and collaborate with stakeholders e.g. Frontline, CCO risk and control team, Offshore team to align all risk initiatives in relation to CCRC Work with Offshore team to conduct regular review on service requirements and performance to provide management and oversight of achievement and business gap. Facilitate the collaboration and support for different CCRC functions on risk consultancy and align with risk stewards. To be successful you will need University degree in a relevant business discipline. Exposure to contact centre operations is an advantage Attention to detail, drive for end to end follow up and good record management Open minded attitude and flexible to change are the pre-requisites; willingness and ability to learn new skill and process is critical Capacity to coordinate a wide variety of solutions Always carry a positive attitude and ability to work with different levels of people Good planning and prioritization skills under multiple tasks in pipeline Strong communication skill and ability to simplify complicated concept, good interpersonal skill and presentation skill Proficient in Microsoft Word, Excel and PowerPoint HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited. #J-18808-Ljbffr
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Global Standards and Control Manager
2 weeks ago
Kowloon, Hong Kong SAR China HSBC Full timeGlobal Standards and Control Manager We are currently seeking a high calibre professional to join our team as a Global Standards and Control Manager. In this role you will Support the team to maintain and upkeep a high standard in Contact Centre and Remote Channel (CCRC) from risk perspectives to meet all internal, external policies, and regulatory...
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Global Payments Risk
15 hours ago
Kowloon, Hong Kong SAR China HSBC Full timeA leading bank in Hong Kong is seeking a qualified Business Risk and Control Manager for their Global Payments Solutions team. This role involves promoting risk management, supporting identification and mitigation of business risks, and conducting control assessments. Ideal candidates possess a university degree, strong banking knowledge, analytical skills,...
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Global Risk
2 weeks ago
Kowloon, Hong Kong SAR China HSBC Full timeA global banking institution in Hong Kong is seeking a Global Standards and Control Manager to enhance risk awareness and monitoring across Contact Centre and Remote Channel operations. The role involves collaborating with various stakeholders, managing risk reports, and promoting conduct agendas. Ideal candidates should possess a university degree in a...
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Global Quality Manager
2 weeks ago
Kowloon, Hong Kong SAR China Cornerstone Global Partners Full timeA leading global brand in Hong Kong is seeking a Quality Manager to lead their quality strategy across product categories. In this role, you will define compliance standards, manage third-party QA partners, and mentor technical teams to ensure product quality. The ideal candidate will have a minimum of 10 years in Quality Management, particularly with Asian...
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Manager – iBMS Solution Innovation Center
1 week ago
Kowloon, Hong Kong SAR China Johnson Controls Hong Kong Limited Full timeManager – iBMS Solution Innovation Center Lead the operations and strategic development of Johnson Controls’ iBMS Solution Innovation Center, driving AI-enabled smart building solutions, sustainability initiatives, and advanced automation technologies like digital twins, ESG compliance projects. How you will do it Innovation Leadership: Oversee the...
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Senior Building Services Lead
2 weeks ago
Kowloon, Hong Kong SAR China Johnson Controls Hong Kong Limited Full timeA global leader in smart buildings is seeking a Building Services Manager in Hong Kong. The ideal candidate will lead and supervise a team of building services engineers, ensuring high standards in electrical and mechanical processes. Responsibilities include overseeing site quality control, coordinating with subcontractors, and providing expert technical...
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Quality Manager, Toys — Global Standards
1 week ago
Kowloon, Hong Kong SAR China Cotec (HK) Limited Full timeA leading toy manufacturer in Hong Kong is looking for a Quality Manager to oversee QA and QC processes. The ideal candidate will have 10 years of experience in quality management within the hard toys industry, a solid understanding of international quality standards, and proven leadership skills. This role involves managing a team and collaborating with...
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Building Services Manager
2 weeks ago
Kowloon, Hong Kong SAR China Johnson Controls Hong Kong Limited Full timeBuilding Services Manager (HKIE / RPE added advantage) Add expected salary to your profile for insights Lead and supervise a team of building services engineers, overseeing all electrical and mechanical processes. Ensure site quality control and perform witness testing and commissioning when required. Coordinate closely with subcontractors and clients to...
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Kowloon, Hong Kong SAR China Standard Chartered Bank (Hong Kong) Ltd Full timeAdd expected salary to your profile for insights The Keystone Programme is a multi-year programme implementing ATLAS (Core Banking System), SC Pay (New Payments Platform) & Euronet (New ATM Switch) to replace current varied core banking applications in Hong Kong, Taiwan, Korea and Thailand. The Keystone Programme will transform and modernise the Bank’s...
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Manager, Collections
1 week ago
Kowloon, Hong Kong SAR China HSBC Global Services Limited Full timeSome careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. Retail...
