VP, Procedures

1 week ago


Hong Kong Island, Hong Kong SAR China OCBC Full time

Overview Join to apply for the VP, Procedures & Process Management, Branch Network role at OCBC . As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. By taking the time to truly understand people, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. Our strategic ambition is to be Asia’s leading financial services partner for a sustainable future. Join us to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Responsibilities Provide operational support to our branch staff, including resolving customer complaints and addressing operational issues Analyze data to identify trends and opportunities for business growth Develop and implement process improvements to increase efficiency and productivity Collaborate with other teams to ensure seamless delivery of services to our customers Provide training and guidance to branch staff to help them develop their skills and knowledge Qualifications A degree or diploma in a relevant field, such as business or finance At least 2 years of experience in a similar role, preferably in the banking industry Strong analytical and problem-solving skills, with the ability to make informed decisions Excellent communication and interpersonal skills, with the ability to work effectively with others A proactive and flexible approach, with a strong focus on delivering results Benefits Competitive base salary A suite of holistic, flexible benefits to suit every lifestyle Community initiatives Industry-leading learning and professional development opportunities Your wellbeing, growth and aspirations are cared for as the needs of our customers Job Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing Industries: Banking #J-18808-Ljbffr



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