VP, Team Lead, Product Management

7 days ago

Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

Job Description - VP, Team Lead, Product Management - Deposits (WD73158)

Job Description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities:

  • Payments Strategy and Innovation :
  • Develop and execute the overarching payments strategy for DBS Consumer Banking Group.
  • Identify new payment trends, technologies and customer needs, and spearhead the development of innovative payment solutions.
  • Collaborate cross-functionally to drive the implementation of new payment capabilities and enhance the existing offerings.
  • Ensure the payments solutions are aligned with the bank's digital transformation initiatives and customer-centric approach.
  • Business Growth and Profitability :

· Achieve aggressive growth targets for the payments business, including revenue, transaction volume and deposit portfolio.

· Develop and implement effective marketing and sales strategies to drive customer acquisition and usage of payment services.

· Optimize the pricing and product mix to enhance the profitability of the payments business.

· Monitor market trends, competitor activities and customer feedback to maintain a competitive edge.

  • Customer Experience and Operational Excellence :

· Oversee the end-to-end customer journey for all payment solutions, ensuring seamless and frictionless experiences.

· Collaborate with other business units to identify and address customer pain points, and implement process improvements.

· Ensure the payments operations are efficient, scalable and compliant with regulatory requirements.

· Leverage data and analytics to drive continuous improvements and enhance the overall customer experience.

  • People and Team Management:

· Build and lead a high-performing team of payments professionals, fostering a culture of innovation, collaboration and customer-centricity.

· Provide strategic direction, mentorship and performance management to the team.

· Identify and develop talent, and implement succession planning to ensure the team's long-term sustainability.

· Promote a positive and engaging work environment that aligns with DBS' core values and culture.

Requirements

  • Minimum 10 years of experience in the banking or payments industry, with a proven track record of leading and growing a payments business.
  • Strong understanding of the payments ecosystem, including emerging trends, technologies and regulatory landscape.
  • Demonstrated ability to develop and execute innovative payment solutions that address customer needs and drive business growth.
  • Excellent analytical and problem-solving skills, with the ability to leverage data and insights to make informed decisions.
  • Exceptional leadership and people management skills, with the ability to build and motivate high-performing teams.
  • Strong communication and stakeholder management skills, with the ability to collaborate effectively across different functions and levels.
  • Bachelor's degree in Finance, Economics, Business Administration or a related field. Advanced degree or professional certification in payments or fintech is preferred.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

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