Trade Operations Manager

Job Summary Assist Test Lead / Product Owner to deliver project on schedule and within budget. Work with Product Owner / Test Lead to create and manage the testing scopes. Be flexible and adopt new Agile practices and new ways of working. Work closely with the tech team to clearly communicate the business requirements so that they can fix the problems accordingly. Ensure new system changes work seamlessly with business process, and balance risk, effectiveness and efficiency in system and process design. Prepare training material and conduct training for end users. Support testing through test script preparation, test execution and defect management. Responsibilities Assist Manager, Trade Core Operations testing the new application performance and identifying process improvement of Trade Services with the aim to maximize productivity. Drive and monitor initiatives and activities of the new application in order to improve daily operations in view of accuracy, efficiency and services. Work closely with Test Lead / Product Owner to standardize, simplify, improve and streamline processes to strive for continuous productivity improvement by using the new application. Work closely with Trade Product Operations Team and Trade Client Operation team on daily operations by using the new application. Define configuration specifications and business analysis requirements. Perform quality assurance. Define reporting and alerting requirements. Own and develop relationships with partners, working with them to optimize and enhance integration. Help design, document and maintain system processes. Report on common sources of technical issues or questions and make recommendations to the product team. Communicate key insights and findings to the product team. Qualifications Education: University graduate or above. Experience: Minimum 5 years of experience related to operations or project experience. Professional Skills In-depth understanding of various types of trade products, process flow, regulations and accounting rules. Strong analytical, problem solving and operational skills. Good management skill and ability to coach the team to achieve agreed targets. Soft Skills Sound PC / MS Office skill. Strong organizational skills and well-developed business abilities. Good interpersonal skills and communication skills. Self‑motivator, able to manage multiple tasks and work under pressure. Other Preference Passion in identifying and driving new operations improvement opportunities. Other than the above roles, job holders should follow other job duties and responsibilities assigned by line manager from time to time. Role Specific Technical Competencies Product + Process Project Management Manage Change About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do. Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well. Are better together, we can be ourselves, be inclusive, see more good in others and work collectively to build for the long term. What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time‑off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and all sorts of self‑help toolkits. A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values‑driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential. Seniority & Employment Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Management and Manufacturing Industry: Banking #J-18808-Ljbffr