Senior Officer, IT
7 days ago
Job Description - Senior Officer, IT (250118)
Senior Officer, IT - ( 250118 )
This is a fixed-term contract position of minimum 2 years with possibility for renewal subject to organization need and individual performance.
Responsibilities:
- Assist the Assistant Manager, IT to manage revenue-based telecom service contracts
- Liaise with the Telecom business partners, internal users and technical teams to monitor projects and telecom services are implemented in accordance with the goals and service standard
- Administer the Business Partner Self Service (BPSS) Portal to facilitate Telecom related requests, including function and process design for ease of use by external partners and internal users
- Handle the day-to-day Telecom Service requests and queries raised by business partners. Prepare requests for review and approval, and dispatch the requests in accordance with the defined workflow, guidelines and procedures
- Prepare telecom service invoices, payment process and financial reports for internal reporting. Work independently to manage payment related documents and services subscription contracts of business partners as well as contractors
Requirements:
- Degree holder in Information Technology, Computer Science, Electronic Engineering or related disciplines
- Minimum 3 years' relevant working experience, preferably in telecom industry, service subscription and contract administration
- Demonstrable stakeholder management
- Experience in customer service and helpdesk experience
- Self-motivated, hard-working and attentive to details
- Good problem solving and negotiation skills and high level of integrity and sense of accountability
- Good command of written and spoken Chinese and English
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