Assistant Manager

5 days ago


WorkFromHome, Hong Kong SAR China SmartHire by SEEK Full time

Assistant Manager - Contact Centre and Remote Channel Our client HSBC is seeking an Assistant Manager - Contact Centre and Remote Channel to join their team Join HSBC and make a meaningful impact in the world of borderless banking and wealth management. As an Assistant Manager in the Wealth and Personal Banking Contact Centre, you'll provide exceptional service to our customers, resolve their queries, and recommend tailored financial solutions. This role offers a unique opportunity to grow your career in a dynamic and inclusive environment. About Our Client HSBC's Wealth and Personal Banking division is dedicated to providing world-class wealth management and borderless banking services. With a focus on mobile-first capabilities and exceptional customer service, we empower individuals and families to achieve their financial goals. What you'll be doing? Handle inquiries: Provide quality services and resolve customer queries, ensuring a seamless experience. Customer engagement: Listen to customers, understand their needs, and recommend appropriate financial services. Team leadership: Assist Senior Team Managers in leading and mentoring agents to enhance their capabilities. Dispute resolution: Handle disputes, customer complaints, and suspected fraud cases with professionalism. Performance metrics: Deliver upon quantitative and qualitative key performance indicators in line with business strategies. Regulatory compliance: Comply with procedures, policies, and regulatory requirements to safeguard customers' and the bank's interests. Who are they looking for? Experience: 3+ years of relevant customer service experience in banking and financial institutions. Language proficiency: Proficient in written and spoken English and Chinese, with Mandarin being an advantage. Licenses: Holder of HKSI 1, 7, 8 and IIQE 1, 2, 3, and compliance with related CPD requirements. Skills: Strong customer service mindset, high dedication to service excellence, and excellent communication and problem-solving skills. Knowledge: Sound knowledge of Retail Banking and Wealth Management financial products. Why should you consider this opportunity? Our client offers an attractive remuneration package and other benefits, such as: Medical insurance Birthday leave Work from Home Housing loan How to apply Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us We welcome all applicants, regardless of experience or background, to apply and be part of our diverse and inclusive team. All information received will be kept strictly confidential and will be used only for employment-related purposes. Your application will include the following questions: Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? How much notice are you required to give your current employer? #J-18808-Ljbffr


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