Community Ambassador

Join to apply for the Community Ambassador role at JLL We are looking for “Community Ambassador”. What’s your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know because at JLL, we make your ambitions our business. And if you have ambitions in Integrated Facilities Management, join us to be inspired by the best. What this job involves: Located on site in the client’s offices. Act as single point of contact for client floor. Responsible and accountable for all service request. Ensure service deliverables are met with SLA and KPI. Work with all related parties on timely delivery of all services. Be responsible for all clients within designated area. When necessary raise risks to BIC for further investigation. To undertake continuous floor inspections ensure cleanliness and maintenance is correct. Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests. Continuous Improvement implementation. Conduct data analysis report when necessary. What we are looking for: 5 – 10 years’ experience - Hospitality / Flight Attendant / Events Management / Serviced Office. Must be customer focused and be proactive in establishing customer relationships. Proven ability to function effectively as part of a team. Proven ability to initiate and follow with improvement initiatives, create opportunities for efficiencies and process amendments. Ability to stand for long periods of time. Ability to effectively communicate and interact with all levels of people. I am a Community Ambassador. I own my floor/s and take personal responsibility for everyone and everything on my floor/s. If the water in the water dispenser is low, I top it up I don’t need to call dining team, I am empowered, I am trained to do some F&B tasks. I am the doer of everything on the floor. If there are coffee marks on pantry table, I clean it by myself immediately and do not need to wait for cleaning lady. I am the doer of everything on the floor. I know each person by name, what they do and what community they belong to. If a new person commences I greet them and help them settle into their new working environment. If something needs repairing, I arrange it with my colleagues in facilities and I ensure it is repaired correctly. If the washrooms need attending, I know about it immediately and get things sorted out. I am mobile, I do not have a work station, I don’t need one as I am always on the floor with my community. I have a tablet to communicate with and log tickets when required. You will mostly find me in the community lounge helping with services with the tea lady, mingling with community members and also ensuring everything is available, cups / glasses etc. are ready for use, and generally everything is clean and tidy. I report to the BIC who ensures I have all the backup I need. I work with dining team when there is an event host on my floor to ensure the venue is clean and tidy before/after event. By observing behavior of my community, I share my ideas to facilities and other supporting teams in order to improve the working environment. What You Can Expect From Us You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. Seniority level Mid-Senior level Employment type Full-time Job function Other Referrals increase your chances of interviewing at JLL by 2x Sign in to set job alerts for “Ambassador” roles. #J-18808-Ljbffr