Brand Ambassador

Location: Hong Kong IFC Address: IFC Mall, 8 Finance Street, Shop 2088 Central, Hong Kong Island Hong Kong Job Title: Brand Ambassador Canada Goose isn't like anything else. We've built something great, something special - an iconic brand with an inspirational and authentic story. At the heart of it is our promise to empower true exploration of all kinds. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by our purpose to embolden explorers and preserve the planet they roam. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people. Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking. Position Overview: Summary of Position: The Brand Ambassador, Experience role is accountable for creating and providing an outstanding customer experience that exemplifies the authenticity of Canada Goose. Assist in the execution of the plans and strategies developed by the Store management team and execute store functions in relation to customer experience and operational efficiency, including ensuring excellence in all areas and maintaining Canada Goose’s expectations of quality and authenticity. Key Responsibilities: Store Financial Performance: Achieve or exceed personal sales targets and productivity standards. Engagement: Contribute to a positive store environment through effective communication, teamwork and partnership with brand ambassadors and store management team. Attend and participate in related store meetings, events and product knowledge sessions. Demonstrate values and behaviours consistent with Canada Goose’s culture. Customer Experience: Ensure an outstanding customer experience. Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as; conversion, average dollar per transaction, average unit retail. Contribute to respective location’s Units per Transaction (UPT) by introducing new, underperforming and strategic categories. Develop, maintain and drive personal customer relationship management through clienteling and after sale customer engagement. Leveraging in store elements to provide a memorable experience. Operational Excellence: Compliant of store operating procedures to minimize store shrink. Support in the upkeeping overall physical store maintenance and standards. Responsible for maintenance of the Visual merchandise directives. Other responsibilities may be added to meet the needs of the business. Experience, Education and Designations: Minimum of 2 years retail experience, preferably in a customer focused environment. Proven track record of successful sales experience. Experience working with affluent and luxury brands is an asset. High-volume traffic experience is an asset. Knowledge, Skills and Attributes: Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday). Time management and multi-tasking skills. Ability to work efficiently in a fast-paced and team orientated environment. Adaptable to the elements that may impact the overall customer experience. Excellent communication and interpersonal skills. Self motivated, able to work independently and know when to seek guidance. Basic skills in Microsoft Office; specifically, Word and Excel are an asset. Proficiency in another language is an asset. What’s in it For You? A company built on Canadian roots and heritage. Your work is recognized with a comprehensive and competitive Total Rewards Program. Opportunities for career growth through numerous internal and external programs. Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards. Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about. Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues. Inspiring leaders and colleagues who will lift you up and help you grow. At Canada Goose, we believe that belonging goes beyond mere inclusion. It’s about being part of a community that values, supports, and empowers you. We thrive when we can be our authentic selves. Our community is built on empathy and the understanding that every individual’s experience is unique, and every voice is important. We also recognize that communities are ever evolving, and that our work is never done. At Canada Goose, belonging is more than just an ideal—it’s the key to unlocking our collective potential, taking us further together. Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. There are multiple ways to interview with us If you require any interview accommodation for your interview, please e-mail us at: At Canada Goose, you’ll find purpose in keeping the planet cold and the people on it warm. As part of our team, you’ll embrace your inherent responsibility to give back, protect our environment, and make a meaningful impact—all while experiencing that unique ‘Canadian Warmth’ that defines our culture. Canada Goose isn't like anything else. We’ve built something great, something special – an iconic brand with an inspirational and authentic story. Here, opportunities are everywhere – to try something new, to learn, to do meaningful and impactful work, and they’re yours for the taking. We embrace diversity in all its forms and definition and strive to remove barriers to create an inclusive culture and equitable workplace where everyone can live authentically, every day and in every situation. #J-18808-Ljbffr