Senior Manager, Rewards and CLCM

Add expected salary to your profile for insights Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. Formulate and implement effective and sound card spending and balance growth strategies and actions to achieve the growth targets and increase market share. Own and lead the Cards Rewards proposition and customer platforms and drive new capabilities and enhancements to foster customer loyalty development, with the accountability to balance rewards cost and profitability. Oversee the portfolio profitability through strategic product pricing, balance growth and line utilization strategies, and manage risks and gaps to ensure sustainable growth in different business attributes Manage customer lifecycle journeys to optimize customer experience and relationship deepening to maximize customer value, engagement and loyalty to the Bank. Identify and capitalize on new business opportunities arising from the evolving market landscape in Cards and Payments industry. Liaise with Cards Associations and payment service partners to provide customized business solutions and support to build win-win relationships. Qualifications Degree holder or above in Business Administration, Economics, Marketing and related disciplines Senior management experience in Banking or Cards and Payments products development and portfolio management Strong acumen in Cards and Payments business dynamics with solid experience in managing and growing a sizable portfolio Strong commercial judgment with a proven track record of bringing new customer solutions and innovations to generate portfolio growth Proven experience in customer experience and lifecycle management Sound awareness and knowledge about the use of data analytics and customer behavior Highly motivated, fast‑paced, and possession of strong interpersonal, as well as written and verbal communication skills Experience to lead a team of professionals Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed. Unlock job insights Salary match Number of applicants Skills match Established in 1933, Hang Seng Bank is renowned as one of the leading banks in Hong Kong that is dedicated to delivering a comprehensive range of banking, investment and wealth management services tailored to the unique needs of individuals and business. With an extensive customer base of over 3.9 million and over 260 branches in Hong Kong, Hang Seng has built a robust local presence by adopting a customer‑centric approach. Established in 1933, Hang Seng Bank is renowned as one of the leading banks in Hong Kong that is dedicated to delivering a comprehensive range of banking, investment and wealth management services tailored to the unique needs of individuals and business. With an extensive customer base of over 3.9 million and over 260 branches in Hong Kong, Hang Seng has built a robust local presence by adopting a customer‑centric approach. To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage. Featured jobs China Tobacco International (HK) Company Limited #J-18808-Ljbffr