Service Centre Specialist
1 week ago
Join to apply for the Service Centre Specialist (24-month contract) role at Cathay Pacific . Role Introduction Reports to: Service Centre Lead. This role is responsible for delivering excellent technical/non-technical support on global internal customers with outstanding customer service, satisfaction, and timeliness within the organization’s service level targets. Key Responsibilities Support Service Centre activities on a scheduled 7x24 shift roster (including Saturday, Sunday and Public Holiday) with days-off as compensation. Perform day-to-day activities of Service Centre via multi-channel requests, including phones, web chat, e-forms, emails, and face-to-face, ensuring: Incidents, requests, events, and enquiries are received, recorded, categorized and prioritized accurately in a timely manner. Incidents are resolved at first contact or escalated timely to appropriate support parties. Requests are fulfilled at first contact or dispatched timely to appropriate fulfilment parties. Customers are kept informed of progress of incident resolution and/or request fulfilment, latest updates about problem and crisis, and any upcoming changes and stoppages. Outstanding incidents and requests are monitored and further escalated in case of potential SLA breaches. Resolved incidents and fulfilled requests are verified before they are closed. Accurate incident records are available to support problem management process. Attend duties at Technical Lounge to resolve issues and requests related to mobile service. Coordinate IT procurement and the delivery of service requests. Coordinate activities to resolve incidents and restore normal service. Identify possible and potential problems and alert Problem Management Team. Requirements Minimum 4 years solid working experience in the IT industry, with at least 1 year in a similar role. Tertiary education is desirable. Certifications in ITIL are desirable. Customer service oriented and good team player. Knowledge and experience in Incident Management and Request Fulfilment processes. Good problem solving and analytical skills. Good communication and interpersonal skills. Self‑motivator and self‑starter. Ability to multitask and successfully operate in a fast‑paced, team environment. Must adapt well to change and successfully set and adjust priorities as needed. Experience in ITSM tool. Personal & Application Information Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods. Job Details Seniority level: Associate Employment type: Contract Job function: Other Industries: Airlines and Aviation #J-18808-Ljbffr
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Specialist, Visitor Services
2 weeks ago
hong kong, Hong Kong SAR China Hong Kong Tourism Board Full timeSpecialist, Visitor Services (Contact Centre) Join to apply for the Specialist, Visitor Services (Contact Centre) role at Hong Kong Tourism Board . As a key member of our Visitor Services team, you will act as the primary communicator across multiple channels—including live chat, social media, hotline, and email—to answer visitor enquiries and enrich...
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Specialist, Visitor Services
7 days ago
Hong Kong Island, Hong Kong SAR China Hong Kong Tourism Board Full timeSpecialist, Visitor Services (Contact Centre) At the Hong Kong Tourism Board, we are passionate about showcasing our city as a must-visit destination. Renowned for its iconic skyline, culinary wonders, and rich cultural tapestry where East meets West, Hong Kong is a bustling metropolis offering extraordinary experiences to a diverse array of travelers. We...
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Specialist, Visitor Services
7 days ago
Hong Kong Island, Hong Kong SAR China Hong Kong Tourism Board Full timeSpecialist, Visitor Services (Contact Centre) Location: Hong Kong WHO ARE WE? At the Hong Kong Tourism Board, we are passionate about showcasing our city as a must-visit destination. Renowned for its iconic skyline, culinary wonders, and rich cultural tapestry where East meets West, Hong Kong is a bustling metropolis that offers extraordinary experiences to...
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Specialist, Visitor Services
5 days ago
Hong Kong Island, Hong Kong SAR China Hong Kong Tourism Board Full timeSpecialist, Visitor Services (Visitor Centre) Location: Hong Kong WHO ARE WE? At the Hong Kong Tourism Board, we are passionate about showcasing our city as a must-visit destination. Renowned for its iconic skyline, culinary wonders, and rich cultural tapestry where East meets West, Hong Kong is a bustling metropolis that offers extraordinary experiences to...
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Senior IT Data Centre Operations Specialist
7 days ago
Hong Kong Island, Hong Kong SAR China EDPS Systems Limited Full timeA leading IT contract staffing provider in Hong Kong is seeking an Information Technology Operations Specialist. This role involves managing IT operations and data centre facilities, ensuring efficient service. Candidates should have at least 5 years of extensive data centre management experience and a proven track record in incident management. Familiarity...
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Data Centre IT Operations Specialist
5 days ago
Hong Kong Island, Hong Kong SAR China KOS International Limited Full timeA leading utility company in Hong Kong is seeking an IT Operations Support Specialist. The ideal candidate will monitor production IT systems and ensure reliable services for key applications. Responsibilities include daily job execution, troubleshooting alerts, and supporting data centre operations. Applicants should have a Bachelor's degree in IT, two...
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Premier Centre Customer Service Specialist
3 days ago
Hong Kong Island, Hong Kong SAR China HSBC Full timeA leading international bank in Hong Kong seeks a Customer Service Officer (Premier Centre) to provide excellent customer service through effective counter transactions. The ideal candidate should have a secondary school education with proficiency in Cantonese and English, and customer service experience is preferred. Responsibilities include meeting...
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Temporary Call Centre Customer Service Specialist
19 hours ago
Hong Kong Island, Hong Kong SAR China Hong Kong Examinations and Assessment Authority Full timeA public examination authority in Hong Kong is seeking a Temporary Customer Service Assistant for their Call Centre. The role involves handling phone inquiries, assisting with examination irregularities, and drafting responses. Candidates should have completed secondary education, possess experience in customer service, and be proficient in English and...
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Express Centre Customer Service
5 days ago
Hong Kong Island, Hong Kong SAR China Deutsche Post AG Full timeA global logistics company based in Hong Kong is seeking an Express Centre Representative. The successful candidate will manage ServicePoint operations, provide outstanding customer service, and generate revenue through sales. This role requires a minimum of 2 years' experience in retail or counter services, effective communication skills, and a good command...
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Multilingual Visitor Services Specialist
7 days ago
Hong Kong Island, Hong Kong SAR China Hong Kong Tourism Board Full timeA tourism organization in Hong Kong is seeking a Specialist in Visitor Services to engage with visitors through various channels. The role requires communication skills in English, Cantonese, and Mandarin, and a customer-oriented mindset. Responsibilities include assisting visitors, recommending itineraries, and enhancing service quality. Benefits include a...
