Japanese Speaking Client Operations Account Manager

5 days ago


Hong Kong Island, Hong Kong SAR China JH Partners (Asia) Company Limited Full time

Japanese Speaking Client Operations Account Manager (Travel Services Industry) Our Client (World Travel and Loyalty Company) is looking for a Japanese Speaking Client Operations Account Manager. Responsibilities Manage daily operations for B2B accounts, ensuring excellent service and compliance with agreements. Partner with business development and cross‑functional teams to implement new programs. Host and participate in client meetings, advising on operational best practices and resolving issues. Oversee account setup, onboarding, and back‑office administration, including end‑to‑end testing. Investigate and resolve operational challenges, manage complaints/disputes, and update procedures as needed. Prepare customized weekly/monthly reports and support management with account insights. Drive continuous improvement through ad‑hoc projects and process enhancements. Requirements Degree in Business Administration or related field. 5+ years of professional experience, including at least 2 years in a managerial role. Strong background in operations, account management, or sales support (banking/finance experience preferred). Proven project management skills with ability to deliver under pressure. Highly organized, detail‑oriented, proactive, and tech‑savvy. Willingness to travel occasionally for client meetings. Interested parties please apply on the website and send your resume in MS Word. Personal data collected will be used for employment‑related purposes only. Please note that only short‑listed candidates will be notified. #J-18808-Ljbffr



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