Technology Specialist

6 days ago

Hong Kong Island, Hong Kong SAR China Principle One Full time

Responsibilities Provide technical guidance to teammates and technical support to clients Act as IT infrastructure subject matter expert / Level III engineer on solving different IT infrastructure problems Act as escalation point for other team members on IT infrastructure problems Monitor client’s infrastructures and execute preventive measures actively to prevent problems / issues from happening Work with helpdesk team leader on providing top level service to our clients in a timely and professional manner Provide infrastructure advice both internally and to clients on improving system efficacy, stability, performance and security Work with other teammates to design and execute technology solutions / projects Develop junior teammates on technical skill sets Maintain update records of client’s IT infrastructure Remains contactable via phone out of office hours Flexible on work hours including weekend and public holidays Perform other ad-hoc duties as assigned Education Requirements Diploma or above in Information Technology, Software Engineering or related fields Work Experience Requirements Minimum 5 years' experience in a technology support role, with minimum 3 years' experience in a senior engineer role Experience in a service provider environment is preferred Trade floor or financial services IT experience is an advantage Certificate holder of MCSE / MCITP, Microsoft MS / AZ, VCAP, VCP, CISSP, CISA, etc. is a plus Key Skills Excellent command in both written and spoken English and Chinese (both Cantonese and Mandarin preferred) Ability to deliver results in an efficient manner in constrained timeframes Solid and strong hands on experience on Microsoft Windows Server technologies is a must Solid and strong experience with multi-sites infrastructure deployment Solid and strong hands on experience on IT infrastructure including servers, storages, data backups, replications, network, UPS, etc. Strong troubleshooting skills Excellent communication and interpersonal skills Able to work under pressure #J-18808-Ljbffr

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