Senior Claims Technical Specialist

Senior Claims Technical Specialist (Critical Illness) PartnerRe is a leading, privately owned, multi‑line global reinsurer with a reputation for financial stability and a commitment to rebuilding businesses and communities after risk events around the world. Our mission is to continue to be a financially stable and predictable business partner, supporting our clients with solutions tailored to their needs, delivering superior returns to our owner, providing rewarding opportunities for our people and making a positive contribution to society. We live by our values of Integrity, Performance, Collaboration, Straightforward Communication and Respect and Care. Job Description The role of the Senior Claims Technical Specialist, Life and Health, APAC (Asia, Australia and New Zealand) requires a strong capability in handling CI and living benefit claims portfolio in Asia. The position can be based either in our Hong Kong or Singapore office. The ideal candidate must be well versed with market claims practices and be able to assist in developing a prudent risk‑based claims philosophy to maintain profitability and manage all claims related responsibilities for clients, provide expert opinions, technical claims advice, targeted claims training, and support the delivery of claims solutions to clients in APAC, including enhancing our footprint in industry associations. In addition, the candidate should demonstrate strong customer‑orientation, have experience in projects and process improvement initiatives, whilst maintaining a proactive and positive working relationship with clients. Responsibilities Develop client‑specific claims strategy for the markets assigned to ensure profitability of business and support the identification, evaluation and execution of potential opportunities requested from business teams. Review and provide inputs to product design, policy provisions, treaties, claims guidelines, initiatives and related requests in a timely manner to help develop business. Provide support to quotes from APAC clients and internal product initiatives, advice to pricing teams, product and underwriting team for developing product designs, benefit structures and product pricing, cedant claims capability assessments and treaty reviews. Provide accurate and timely assessment of claims from cedants, while resolving and responding to claims, disputed and inquiries balancing client request but also PartnerRe’s pricing basis, thus supporting the business unit productivity, quality, and service level standards. Proactively build deeper engagement with key clients, understand and ensure delivery of their product and claims servicing needs with best‑in‑class service standards; organise regular client engagement activities such as meetings, webinars, workshops, client‑specific training initiatives, underwriting solutions to have a business impact. Lead and conduct claims audits and onsite reviews as required. Engagement in cross‑functional projects and process improvement initiatives (internal and external). Maintain profitability and sustainability of the books of business and assist in developing the governance and compliance framework within the claims function in APAC. Engage in projects, support the delivery of claims solutions to clients such as disability claims scores and claims rules engines and explore new solutions that can be developed into unique propositions for PartnerRe’s clients. Collaboration with claims team members in the global team and other markets within PartnerRe. Build and maintain proactive and positive working relationships with clients, brokers, and other external stakeholders. Enhance our footprint in industry associations across APAC. Any other projects or responsibilities assigned as part of the APAC team. Qualifications 10 to 15 years or more of Life (re)insurance experience in the management of claims across all benefit types (particularly CI) across Asian markets, especially Hong Kong and Singapore. Having experience of the ANZ market will be an added advantage. Resourceful in developing and delivering claims training, providing technical input to product definitions, conducting claims and portfolio reviews, and excited with taking unique claims solutions to clients. Understand the market regulatory framework including the application of the Life Insurance Act, Insurance Contracts Act, and the Life Insurance Code of Practice. Proficiency in written and oral English is a must; Chinese language capabilities will be an added advantage. Team player with well‑developed analytical and problem‑solving skills and a strong client centricity mindset. Good self‑management, planning, organising and time‑management skills. Excellent influencing, negotiation and presentation skills. Superior oral and written communication skills with an ability to relate well with others and explain complex problems in a simple manner. Curious, an active listener, bringing energy and a real desire to contribute to a high‑performing team to help the business unit achieve great success together. Reinsurance experience and experience across various markets in Asia will be advantageous. Fellow, Life Management Institute (FLMI) or Advanced Certificate in Life Insurance Claims Operation will be advantageous. Additional Information PartnerRe provides a working environment in which diversity is valued, where all employees feel welcome, respected, and empowered to perform at their best. We invite you to learn more about D&I at PartnerRe. Thank you. PartnerRe Hiring Team. PartnerRe is an equal opportunities employer. #J-18808-Ljbffr