Ecommerce Operations Specialist

Our client Bauhaus Management Limited is seeking a Ecommerce Operations Specialist to join their team Join a dynamic team where creativity meets technology This role offers a unique opportunity to shape and execute digital marketing strategies, manage online content, and ensure seamless e-commerce operations. Ideal for those passionate about digital marketing and e-commerce, this role promises growth and impact. About Our Client Our client is a leading e-commerce company in Hong Kong, renowned for its innovative approach to online retail and digital marketing. They are committed to excellence and are looking for dedicated professionals to join their growing team. What you'll be doing? Plan EDM campaigns: Design and schedule engaging email marketing campaigns, utilizing tools like Canva for visual creation. Create campaign visuals: Develop eye-catching visuals for EDMs, banners, and social ads, leveraging AI tools for creative enhancement. Manage website content: Update and maintain website content, ensuring a fresh and engaging user experience on platforms like Shopify. Support marketing efforts: Assist the Marketing Executive by updating website content and managing product uploads during peak seasons. Handle product listings: Upload and maintain accurate product information on Shopify, ensuring consistency and quality. Process orders and returns: Manage daily orders, returns, refunds, and exchanges, ensuring customer satisfaction. Customer service: Handle customer inquiries with professionalism and efficiency using customer service platforms. Manage mainland e-shops: Oversee product listings and logistics on platforms like Xiaohongshu, Douyin, and Tmall. Coordinate product samples: Coordinate the borrowing, tracking, and return of product samples to the warehouse. Content proofreading: Cross-check and proofread Traditional Chinese and English content on websites. Reporting: Prepare weekly sales and performance reports, analyzing data for EDMs and social media. Logistics coordination: Liaise with warehouse and logistics teams to ensure accurate stock and smooth fulfillment. Escalate issues: Identify and escalation any operational challenges to ensure seamless operations. Who are they looking for? Design proficiency: Proficient in Canva and familiar with AI creative tools, with a keen eye for design and a passion for fashion and arts. Technical skills: Experienced with EDM platforms like Klaviyo or Mailchimp, and platforms such as Shopify. Excel expertise: Strong skills in Excel for reporting and analysis, with a focus on detail and organization. Language skills: Bilingual in English and Chinese, both written and spoken, with a strong language sense for content checks. Customer focus: Customer-centric with strong problem‑solving skills, ready to tackle challenges head‑on. Experience: Candidates with no prior experience are welcomed to apply, as this role is designed to nurture talent. Why should you consider this opportunity? Our client offers an attractive remuneration package and other benefits, such as: Performance bonus Health Insurance How to apply Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us We encourage all interested candidates to apply, regardless of their background or experience. All information received will be kept strictly confidential and will be used only for employment-related purposes. Your application will include the following questions: Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? How much notice are you required to give your current employer? #J-18808-Ljbffr