Customer Operations Support

1 week ago

Hong Kong Island, Hong Kong SAR China Hundsun Ayers Technologies Limited Full time

Responsibilities Deliver helpdesk support to Financial Intermediaries through instant messaging, email, and phone, ensuring timely and effective customer service. Manage ongoing maintenance, client operations, and daily product activities, including system deployment, upgrades, troubleshooting, and monitoring. Provide technical and business solutions to address customer inquiries and issues. Partner with developers to facilitate system rollouts, application updates, and resolve production problems with actionable feedback. Undertake ad-hoc tasks as directed by the supervisor to support team objectives. Qualifications and Requirements High Diploma or above, preferably in computer science, finance, or a related field. Minimum 2 years of relevant experience; prior experience in financial intermediaries or a related industry is highly desirable. Basic knowledge of Linux, Oracle, and MySQL databases is an advantage. Strong multitasking ability with a proactive, responsible, and positive attitude. Excellent interpersonal and communication skills, with the ability to work independently and collaboratively. Fluent in written and spoken English, Mandarin, and Cantonese. Candidates with less experience will be considered based on potential and attitude. Your application will include the following questions: How many years' experience do you have as an Operations Support Role? Which of the following Relational Database Management Systems (RDBMS) are you experienced with? How many years' experience do you have as an Operations Support Officer? Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? Unlock job insights Salary match Number of applicants Skills match About the Company Hundsun Ayers is a subsidiary of Hundsun Technologies Inc. (SHA: ) with more than 250 institutional clients. Positioned as the forefront of the fintech revolution, Hundsun Ayers has been aspiring to offer a diversified spectrum of technology solutions ranging from trading systems supporting global securities, futures, and options to consolidated account management platforms and offshore custody service solutions. With operations spanning across the Asia‑Pacific region, we help our clients strive for sustainable development in a scalable manner through relentless pursuit of innovation and R&D. Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr

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