Business Support Management – Administrative Assistant Manager – Vice President

Business Support Management – Administrative Assistant Manager – Vice President Business Support Management is a function within the Commercial and Investment Bank - Finance & Business Management. The group manages multiple levels of administrative and control-focused support for the Commercial and Investment Bank businesses, overseeing administrative assistants and supporting day‑to‑day business functions and controls. The team collaborates closely with various lines of business, Business Managers, global counterparts in Business Support Management, and internal partners such as Expense Management, Business Change Management, Business Controls, Compliance, Human Resources, and Technology. Job Responsibilities Lead day‑to‑day team activities and manage coverage Develop and implement meaningful performance metrics Coach and mentor team; develop team leaders where appropriate Enforce a dynamic control/compliance environment and continually mitigate risk in business processes Build and maintain strong relationships with key stakeholders Manage relationships with internal business partners across multiple lines of business in the Corporate Investment Bank (both APAC region and globally where required) Provide thought‑leadership in strategic direction to improve productivity and leverage Build consensus around key initiatives Lead the performance management process for direct reports and advocate for the administrative staff needs Participate in compensation planning Lead and participate in BSM projects to drive BSM agenda, enhance controls and optimize efficiencies Required Qualifications, Capabilities, And Skills Minimum of 8 years of experience in Human Resources, Administration or Management Strong oral and written communication skills Strong and independent problem‑solving skills Customer service/Client facing experience Excellent relationship building skills with the ability to listen well and influence others A self‑starter who is organized and consistently meets deliverables Bachelor’s Degree or equivalent Preferred Qualifications, Skills And Capabilities Prior experience managing large cross‑location teams Prior experience in an Investment Banking or Financial Services organization Proficiency in multiple languages beyond English is preferred; Chinese/Mandarin ideal ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. #J-18808-Ljbffr