Account Manager

4 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Kindred Agency Limited Full time

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Kindred is a growing and dynamic digital agency with a number of high-profile, global, technology and travel clients. We are expanding rapidly, with a strong pipeline of clients across Australia and the wider APAC region.

At Kindred, our people are our top priority. We believe that fostering a collaborative and supportive environment empowers our team to excel and deliver exceptional results for our clients. We are committed to helping you identify and nurture your unique talents, taking your career to the next level.

We are seeking a highly motivated and results-oriented Account Manager/Senior Account Manager to join our team. This role will report directly to the General Manager and focus on managing and growing our hotel/travel sector business, starting with leading social media management for a well-known travel client across the APAC region, plus a few hotel projects and their China social media content development.

Successful candidates need to have exceptional interpersonal skills, a proven track record of client relationship management and project management, at least 3 years of work experience with some experience in an account management role, an eye for detail and a strong focus on creative execution.

Your responsibilities:

  • Lead and manage the day-to-day relationship with a key travel client, covering APAC-wide social media activities.
  • Support other Japan-based hotel clients with Chinese organic social content creation (WeChat articles and Rednote posts) for approximately two ongoing projects.
  • Collaborate closely with internal teams (copywriters, visual designers, media planners) to ensure seamless campaign execution.
  • Manage client communication, including regular WIP calls, status updates, and performance reports.
  • Prepare project-related documentation, including budgets, costing trackers, timelines, research decks, and presentations.
  • Provide clients with data-driven insights and actionable recommendations to optimize campaign performance.
  • Confidently lead client conversations and presentations in English.
  • Proactively identify opportunities for growth and expansion within existing client accounts and new business development.
  • Support the General Manager in other areas of business development and project execution.

Requirements:

  • Proven experience in social media management within a 4A agency or a well-known social media agency.
  • A degree holder in Marketing, Advertising, Communications, Business.
  • Native Chinese speaker with excellent English proficiency, including strong writing skills in both languages for social media content creation.
  • Demonstrated project management skills in both Chinese and English, including budgeting, timeline management, reporting and resource allocation.
  • Understanding of the China and/or APAC media landscape and digital marketing trends is a strong plus.
  • Ability to work independently, multitask effectively, and proactively solve problems. Have a proactive, solution-oriented mindset. Be able to think critically.
  • Excellent interpersonal and communication skills, with confidence in leading client interactions and providing recommendations or pushing back requests.
  • Excellent organizational, negotiation, and leadership skills are a plus.
  • Experience managing multiple projects simultaneously and prioritizing tasks effectively.
  • Have knowledge on current industry trends, understand the importance of strategy and audience insights, with a general knowledge of the changing digital landscape.
  • Curious about clients' business and wider economic and industry trends is desirable; passion and fluency in everything digital is an advantage.
  • Enjoys working in a multi-cultural working environment and handling communications with overseas offices.
  • Working experience in a multicultural background on regional clients would be an advantage.
  • Experience leveraging AI tools to enhance efficiency and productivity is highly preferred.

Duration:

  • Full time, 1-year contract (can renew if performance meets expectations)
  • Flexible working hours/WFH policy/Life-work balance
  • Directly working with well known, global brands
  • Working with a talented, fun, caring, dynamic team
  • Multicultural working environment
  • Discount on global hotel brand room rates
  • Sponsored monthly team lunch (HK team)

How to apply

Interested candidates please send your full resume with current and expected salary to Kindred Agency Limited via email by clicking "Apply Now".

All information provided by applicants will be treated as strictly confidential and used only for recruitment purposes.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Sales and Business Development
  • Industries: Advertising Services
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