Officer – Customer Care

Officer – Customer Care (9am - 6pm, 5-day, WFH policy) Add expected salary to your profile for insights Work with collaborative colleagues who support and celebrate your success. Belong to a highly diverse and open business that respects and values your opinions and ideas. Be part of a close team that gives you the confidence to take on new challenges and inspires you to achieve great results. What you’ll do Make outbound calls for service reminders and invite customers to return for regular maintenance. Identify customer’s needs and proactively offer relevant services/products (e.g., motor insurance) and/or refer to the respective unit for further handling. Handle customer enquiries from telephone or other channels on vehicle servicing or related issues. Maintain customer loyalty through telephone contact. Work with internal departments to reply to customer enquiries. Work days: Monday to Saturday, 9am to 6pm (5-day work week) with Work‑from‑Home arrangement after completion of probation. About you Minimum 1 year of telesales experience in call centre operations. HKCEE / DSE or above. Professional qualification with IIQAS Paper 1–2. Fluency in spoken Cantonese, Mandarin, and English. Proficiency in PC software applications including MS Word, Excel, and Chinese Word Processing. Good telephone manner. Proactive with good problem‑solving and customer service skills. We offer you Double Pay, 5 days work, Work from Home. Discretionary Bonus. We encourage you to apply even if you don’t meet every requirement. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together. Opportunity for everyone Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in. Learn more about our commitment to Inclusion and Diversity. About us Inchcape is the leading global automotive distributor operating in 39 markets. We partner with some of the biggest brands to sustainably power better mobility today and in the future. Our diverse global team of over 17,000 colleagues fosters an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic, fast‑growing business driving the transformation of our industry and redefining tomorrow. Learn more at Inchcape Greater China It is the sole distributor in Hong Kong and Macao for several renowned global motor vehicle brands including Toyota, Lexus, Land Rover, Jaguar, ORA, Maxus, and Hino. It carries a comprehensive spectrum of vehicles – passenger, commercial, trucks, light goods, heavy goods, Hiaces, and mass transportation tools such as taxis and coaches – serving different sectors as well as millions of passengers and commercial customers. Additional information request Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications, and experience for the role. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, or disability. Your application will include the following questions: Which of the following languages are you fluent in? How many years of experience do you have as a Customer Care Consultant? Which of the following statements best describes your right to work in Hong Kong? What’s your expected monthly basic salary? How many years of experience do you have in telesales? Which of the following Microsoft Office products are you experienced with? Have you worked in a call centre before? Do you have a current Hong Kong driver’s licence? #J-18808-Ljbffr