Pensions Customer Care Manager | Flexible Working

Manager Customer Care (5 months fixed term contract) We are currently seeking a high calibre professional to join our team as a Manager Customer Care. In this role you will: Handle and resolve customer complaints and enquiries for Pensions received from different sources in a proper manner to customer satisfaction and to minimize reputational risk Lead and...

A global leading financial institution in Hong Kong is seeking a Customer Service Officer to manage inbound and outbound communications for members and employers regarding pension schemes. The ideal candidate has a Higher Diploma or Bachelor's degree, 1-2 years' customer service experience, and strong knowledge of pension funds (ORSO/MPF). This role offers a...

Overview To provide effective operational leadership, planning and staff development to the team. This role will be responsible for driving high team performance, ensuring delivery in accordance with agreed SLAs and ensure that work produced by the team meets defined quality standards. Key Accountabilities and main responsibilities Strategic Focus...

Role Purpose A Team Leader role to manage a team and handle day to day client management functions for Pensions client including Occupational Retirement Schemes (ORSO), Pooled Retirement Funds Schemes (PRF) and Mandatory Provident Fund Schemes (MPF) clients. Principal Accountabilities Maintain a good relationship with ORSO and MPF clients Communicate and...

A major international bank in Hong Kong is looking for a Team Leader to manage client relationships related to pension schemes. This includes handling daily functions for ORSO, PRF, and MPF clients, as well as supporting new product launches and coordinating projects. Strong pension-related experience, university degree, and excellent communication skills in...

Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. International Wealth...

A leading insurance provider in Hong Kong is seeking a Senior Customer Services Officer to deliver exceptional customer service and professional pension solutions. The role involves handling customer complaints, cultivating long-term relationships, and supporting team operations with an emphasis on pension-related tasks. The ideal candidate should possess a...

Pension Operations Consultant (up to 60k) Oversee all aspects of pension administration and ensuring adherence to internal and external benchmarks and guidelines. Evaluate effectiveness and efficiency of outsourced services, collaborating with vendors to ensure adherence to defined service level agreements. Staying up-to-date with pension regulations and...

A global banking institution in Hong Kong is seeking a Publicity Lead to head the publicity team for its Pension business. This role involves developing strategic communication plans, managing internal and external events, and enhancing brand visibility. Ideal candidates will have strong business acumen, experience in marketing communications, and skills in...

Assistant Accounting Manager (Pension Fund) Responsible and monitor portfolio of investment positions including trades and NAV calculation on a daily basis Handle full set of accounts including the preparation of vouchers, accounting schedules, bank reconciliation, and various management reports Manage daily trade settlement and resolve unmatched and fail...