SAP Site Delivery Manager(about48000/m, airline)

4 days ago


Hong Kong Island, Hong Kong SAR China Leadership Solutions Limited Full time

SAP Site Delivery Manager(about48000/m, airline) My client is looking for a SAP Site Delivery Manager. Key Responsibilities Single point of contact; align expectations with client, run service reviews, secure client sign‑off on SLAs/KPIs. Establish ITIL‑based AMS processes (incident, problem, change, release). Understand and adopt agile practices in enhancement process. Gather team feedback, refine team formation and process quarterly. Lead 15+ member team for L2/L3 support, service requests, and small‑to‑medium enhancements via full SAP development cycle. Manage multi‑location, time‑zone support & enhancement team. Performance reviews, skill development, onshore/offshore rotation. Effort forecasting and timesheet management. Drive automation, SIPs, value‑add initiatives. SAP SR management. Provide guidance and decision for PMO team on routine document preparation. Qualifications Bachelor’s Degree; 8+ years SAP, 3+ years AMS delivery leadership. Advantage if deep functional module understanding in FI/CO, MM, SD, PP, WM/EWM, TRM, Ariba, which aim to support incident resolution and enhancement progression. End‑to‑end understanding of SAP enhancement development cycle (WRICEF, ChaRM transport strategy ). Proven client‑facing role, analytical mindset and decisive. Fluent English; stakeholder alignment; process‑oriented with feedback loop mindset. Familiar with productivity tools; Excel, JIRA, and incident ticketing tool. Familiar with multiple delivery approaches including waterfall and agile scrum. Interested candidates please send your message to us. #J-18808-Ljbffr



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