IT Support Engineer

Responsibilities L1 support during a 9‑hour shift. Be the first point of contact for the Service Support Team. Log incidents, prioritize service requests, and provide regular ticket updates. Promptly identify issues, agree on priorities, and allocate tickets/calls in a timely manner according to company SLAs. Record all incidents with detailed...

About the Company eTrinity is a fast‑growing company specializing in ELV systems, particularly CCTV and network solutions in Hong Kong. As an authorized distributor for HikVision and Milestone, we maintain close business relationships with major local ELV contractors. Our end users span a diverse range of industries including finance, telecommunications,...

A leading engineering firm in Kowloon is seeking a candidate for providing technical support to customers and the engineering department. Responsibilities include handling enquiries, managing quotations, and assisting with technical drawings. Ideal candidates will hold a Higher Diploma in Engineering or Physics, possess bilingual skills in English and...

Systems Engineer (L3 Support) Michael Page – Kowloon, Hong Kong SAR We are looking for an experienced Systems Engineer (L3 Support) to provide Level 3 support for enterprise systems and ensure platform stability. Job Description Provide Level 3 support for enterprise systems, including Print Queue, Active Directory, ATA, MDM, SCCM, Citrix, and related...

Our client is a leading IT solutions provider. Deskside Support Engineer Responsibilities Provide technical support of daily desktop support/mobile devices and problem resolution Perform IT helpdesk support including call handling, troubleshooting, follow-up action, coordination and escalation Good knowledge of current Microsoft Windows operating systems and...

Provide technical support for internal users on: Desktop Software, MS Windows, Office, Outlook. Skills on supporting tablet or smartphones, conference room's AV equipment or video conference tools. Provide Install, Move and Change of deskside services to end users. Identify, investigate, and solve problems or incidents in accordance with established...

A leading recruitment agency is seeking an IT Support Engineer to join an IT Team in Hong Kong. The role involves planning, troubleshooting, and providing support for hardware and networking systems. Candidates should have a Bachelor's degree and over 3 years of experience in support roles. Key technical skills include Linux, Windows Server, and SQL Server....

A leading recruitment firm is seeking an IT Support Engineer in Hong Kong. This role involves overseeing and troubleshooting IT infrastructure, including system administration for diverse platforms. Candidates must have a Bachelor's degree in a related field, with over 3 years of experience in network and system support. Proficiency in Linux, Windows Server,...

A leading IT solutions provider is seeking a Deskside Support Engineer in Hong Kong. The role involves providing technical support for desktop and mobile devices, performing IT helpdesk functions including troubleshooting, and ensuring effective call resolution. Candidates should have 1-2 years of IT experience, a strong understanding of Microsoft Office and...

We are seeking a skilled Systems Engineer (L3 Support) to provide advanced technical support and maintain robust IT systems. This role in the Technology & Telecoms industry is based in Kowloon and offers a rewarding opportunity to work on innovative solutions. Our client is a large organization operating in the Technology & Telecoms industry, known for...