Service Stylist

5 days ago

Hong Kong Island, Hong Kong SAR China The Langham, Hong Kong Full time

OUR VISION Building Great Memories MAJOR ACCOLADES 2016 - 2025 Three Michelin Stars – T'ang Court 2021 - 2025 Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK) 2020 - 2025 Earth Check Certification Platinum Certificate 2004 - 2024 Caring Company Award 2020 The Best of The Best Masterchef – T’ang Court 2015 - 2019 Forbes Travel Guide Five-star Award Winner 2016 Travel+Leisure Best Top 5 Hotels in Hong Kong Role To assist managing the operations of Guest Relations and hotel recognition programmes by ensuring service quality standards (e.g. Brilliant and VIPs) are met and that personalized service is provided to all guests as brand icon in style. Responsibilities Greet VIP, limousine arrival guests, Brilliant members and repeat guests with special recognition and service personally. Perform sophisticated personalized services as attending to special requests by guests and exceeding expectations. Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs. Assist in handling guest complaints and referring them as necessary and assist in follow up on corrective action. Assist the Front Desk and Head of Guest Relations in maintaining overall guest’s satisfaction in hotel lobby. Perform any other duties as required in meeting hotel guest’s expectation. Qualifications Holder of Higher Diploma in hospitality-related discipline; University graduate is preferred. Minimum 1-2 years guest services experience; Front Desk experience is a plus. Pleasant, service-oriented and professional attitude. Sociable, mature and outgoing personality are required. Strong command of English, Cantonese and Mandarin (Conversational and Written); Additional language would be an advantage. Fresh Graduate with Guest Relations experience in hotel will also be considered. To understand more about our people, workplace and the culture, you may watch our latest stories at below: More Job Information Job Function 推廣 · 銷售 · 客戶服務 - 客戶服務 Location 尖沙咀 Employment Term 全職 Employment Term 長期 Education 副學士或高級文憑 #J-18808-Ljbffr

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