Customer Care Advisor

Customer Care Advisor (Japanese Speaking) Join to apply for the Customer Care Advisor (Japanese Speaking) role at Cathay Pacific Customer Care Advisor (Japanese Speaking) 9 hours ago Be among the first 25 applicants Join to apply for the Customer Care Advisor (Japanese Speaking) role at Cathay Pacific Role IntroductionReports to: Customer Contact Team LeadThis role is part of a global team in our Customer Care Department who are dedicated to provide peace of mind and build lifetime relationships through world class customer care.As the Customer Care Advisor, you should achieve the highest customer service standards when servicing and selling to customers. You will be responsible for providing one-stop-shop customer service through all Digital channels to build strong relationship with customers and ensure the generation of maximum revenue by interpreting customer needs and promoting Cathay Pacific services.With your expertise, skills and knowledge in customer service, you will be arranged one of the three teams (Call & Digital Channel Team, Fulfilment Team, and High Tiers Membership Team) to learn to be proficient multi-tasking with promising and structured career progression plan within the team.Promising and Structured Career Development Steps in Customer Care DepartmentCustomer Care Advisor (III, II, I) > Senior Customer Care Advisor > Customer Contact Team Lead > Assistant Manager Customer Contact > Customer Contact ManagerKey ResponsibilitiesProvide one-stop-shop customer service through all Digital e.g (Livechat, WhatsApp, Facebook Messenger, etc) and Telephone channels Recommend travel products, fares and services and provide after-sales support to customers Assist customers to buy and self-serve seamlessly through our websites and mobile application Handle reservation and ticketing issuance, re-issuance for travel plan alteration, upgrades for the airline’s loyalty and frequent flyer member Assist customer to resolve disservice situations e.g., determine alternate flight options for delayed, cancelled or missed flights, change or rebook when irregularity occur Meet key contact centre performance goals in terms of customer satisfaction, quality, productivity and key performance metrics Capture every sales opportunity to improve revenue generations Respond to feedback and general enquires from worldwide 24x7 Support Customer Contact teams around the world when required RequirementsRight to work in Hong Kong Minimum age of 18 Good command of written and spoken English and Japanese, obtain Japanese Language Proficient Test (JLPT) N2 qualification or above is an advantage Fresh graduates are welcome Proficiency in PC operation Customer service-oriented attitude and good communication skills Good team player with an ability to work independently Ability to work organized and focused Ability to work under pressure BenefitsBeing part of a world-class service brand to be proud of World-class training and structured career progression path A safe and collaborative working environment which embraces a diverse and inclusive culture Special allowance is entitled to public holiday shifts Extensive medical coverage & insurance scheme for you and your dependents Flexible retirement scheme Discounted travel across many airlines for you and your family Personal & Application InformationCathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.Terms and Conditions Apply Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Airlines and Aviation Referrals increase your chances of interviewing at Cathay Pacific by 2x Sign in to set job alerts for “Customer Service Advisor” roles. Officer, Contact Center Customer Service Kowloon City District, Hong Kong SAR 1 week ago Service Stylist (Guest Relations)- The Langham, Hong Kong Assistant Customer Service Manager, Customer Relations Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK) Sha Tin District, Hong Kong SAR 2 days ago Customer Services Officer(Complaints & Enquiries) Customer Service Officer (The Kai Tak Mall) Customer Care Representative (Digital & Feedback) Sha Tin District, Hong Kong SAR 2 weeks ago Customer Care Advisor (English Speaking) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr