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Front Office Manager
2 weeks ago
Front Office Manager - The Langham, Hong Kong About Langham Hospitality Group A wholly‑owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together. The Langham, Hong Kong Located at the most fashionable address of Tsim Sha Tsui, Hong Kong, you will be part of a dynamic team to drive for maximizing the long‑term growth of the hotel by increasing its revenue and delivering high standards in guest experience in alignment with the culture and values of Langham Hospitality Group. Role Front Office Manager is a key operations leader who plans, organizes and leads the daily activities of the Front Office Team that is composed of Front Desk, Service Stylists, The Langham Club, Concierge and The Langham Services. The manager must ensure an efficient and profitable operation as well as maximize guest engagement to the luxury standards of the hotel. Responsibilities Maintain the highest standard of services and responsible for maximizing room revenue with high occupancy and average rate. Monitor guest recognition to ensure satisfaction and generate return business. Coach and counsel underperforming colleagues whenever necessary. Identify the strengths and weaknesses of colleagues and develop their full potential to achieve company goals. Ensure an efficient system of communication between the Front Office and other departments is maintained, with regard to guest arrival, stay and departure information. Ensure all staff are well informed about events happening locally and within the hotel premises. Seek constant improvement of processes and procedures to enhance staff performance and guest satisfaction. Qualifications Holder of a Bachelor’s Degree or above in Hotel Management or a hospitality‑related discipline. Minimum of 10 years in Front Office Operations, with at least 3 years in a managerial role. Proven record or solid experience with a luxury hotel chain. Sound knowledge of Front Desk operation and Shiji PMS. Skillful in managing crises, handling complaints and performing a presentable leadership role. Diplomatic in synergizing with various departments. Strong communication skills, initiative, discipline and maturity. Strong command in written and spoken English and Chinese (Cantonese & Mandarin). To apply, please send your resume with current and expected salary to the Director of Human Resources. For more information about the property, please visit Referrals increase your chances of interviewing at Langham Hospitality Group. #J-18808-Ljbffr
