Customer Service Manager I
4 days ago
Principal Responsibilities Ensure smooth branch operation and achieve satisfactory audit rating through meeting all internal and external requirements of control and service standard Supervise the branch's performance and make changes if necessary Handle the platform and counter focus and ensuring that customers are receiving high levels of customer service Be responsible for mentoring staff to consider customers current and future circumstances and to maintain a focus on operational integrity Identify coaching and training needs, suggesting different approaches and monitoring success Ensure all customer interfacing jobs are resourced by appropriately trained staff Collaborate amongst streams at branch to deliver branch goal Proactively instil HSBC core values and business principles Qualifications Possess proven customer service and branch operations experience Totally customer focused mindset and good commercial orientation High degree of personal drive and resilience Possess Investment and Insurance licenses Good written and verbal communication skills, proficient in English and Cantonese and Putonghua You’ll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited. #J-18808-Ljbffr
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Kowloon, Hong Kong SAR China HSBC Full timeA leading financial services provider in Hong Kong is seeking a Branch Service Manager I to enhance customer experience and achieve sales targets. Responsibilities include ensuring quality counter services, performing operational tasks, and supporting customer engagement initiatives. Ideal candidates have relevant diplomas, strong service orientation, and...
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Branch Service Manager I
4 days ago
Kowloon, Hong Kong SAR China HSBC Full timeSome careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. Retail...
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Customer Service Professional I
4 days ago
Kowloon, Hong Kong SAR China UL VS Hong Kong Limited Full timeA global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product...
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Specialist I
6 days ago
Kowloon, Hong Kong SAR China LAB Partners Ltd Full timeResponsibilities A member of the Services Management team to deliver service excellence and provide service support to banks and business partners primarily with respect to their usage of the SWIFT messaging systems and other application systems for operation of the highly secure and mission‑critical interbank clearing and settlement applications....
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Specialist I
6 days ago
Kowloon, Hong Kong SAR China Hong Kong Interbank Clearing Ltd Full timeSpecialist I / Specialist II / Analyst (Services Management) Hong Kong Interbank Clearing Limited (hereinafter referred to as “the Company”) is a private organization jointly owned by the Hong Kong Monetary Authority (HKMA) and The Hong Kong Association of Banks. The Company’s key objective is to develop and operate a safe and efficient multi-currency...
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Customer Service Representative
6 days ago
Kowloon, Hong Kong SAR China Global Payments Asia-Pacific Ltd Full timeAdd expected salary to your profile for insights Provide professional quality customer services via handling inbound / outbound calls to merchants’ enquiries on credit card payment processing Establish good relationship with merchants by provision of one-stop care services Keeps up-to-date and self-equipped on required knowledge and skill sets proactively...
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Regional Customer Service Adviser
2 weeks ago
Kowloon, Hong Kong SAR China Bupa Full timeRegional Customer Service Adviser Location: The Quayside, Hong Kong Job Type: Permanent, Full Time – 38.75 hours per week, rotating shifts including weekends and public holidays At Bupa, we’re here to help people live longer, healthier, happier lives – and make a better world. As a Regional Customer Service Advisor, you’ll be at the heart of that...
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Customer Relationship Manager I
4 days ago
Kowloon, Hong Kong SAR China Hang Seng Bank Ltd Full timeCustomer Relationship Manager Reporting to Manager, Relationship Management. Hang Seng's Customer Contact Centre, ranked one of the best phone banking service providers for consecutive years, strives to provide professional services for a wide range of banking products to meet customers’ diverse banking and financial needs. Responsibilities Manage...
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Regional Customer Service Advisor
6 days ago
Kowloon, Hong Kong SAR China BUPA Full timeJob Description: Regional Customer Service Advisor Location: The Quayside, Hong Kong Permanent Full Time - 38.75 hours per week, rotating shifts including weekends and public holidays Competitive Salary 3 x roles available We make health happen At Bupa, we're here to help people live longer, healthier, happier lives - and make a better world. As a Regional...
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Product Campaign Manager I
2 weeks ago
Kowloon, Hong Kong SAR China Sun Life Full timeA leading financial services provider in Hong Kong is seeking a Manager I, Product Management to oversee product campaigns and project coordination. This role requires a Bachelor's degree and a minimum of 5 years' experience in campaign management, preferably in the insurance sector. Strong organizational skills and excellent communication abilities in...