24/7 IT Helpdesk Technician | End-User Support

A consulting firm in Hong Kong is seeking an IT Technician to provide technical support for internal users on various software and systems. The role requires at least 1 year of experience in end-user support and offers a salary range of 16-21K. The ideal candidate should possess strong communication skills, good customer service, and troubleshooting...

A leading consulting firm in Hong Kong is seeking a Helpdesk Support Engineer to provide first-line end-user support and assist in various IT tasks. The ideal candidate will have a degree in computer science, 1–2 years of IT experience, and strong interpersonal skills. Knowledge of first-line user support is essential, with proficiency in English, Chinese,...

SW9846 |12 Aug 2019 IT User Support (Helpdesk Support / Deskside Support)Troubleshoot hardware, software, networking and configuration problems in PCs Provide on time support to end users Install and configure PC hardware / software Support desktop software application and email system Trouble shoot PC related devices and escalate problem if needed Diploma...

A leading educational institution in Hong Kong is seeking an IT Technician to join their User Services Team. In this role, you will provide technical support to end users, ensuring the proper functioning of devices and resolving both hardware and software issues. Candidates need a diploma in Information Technology and strong communication skills in English...

A leading consulting firm in Hong Kong is seeking an experienced End-users Support Engineer to perform daily IT technical support and manage installations, configurations, and troubleshooting of end-user workstations. The ideal candidate will have a higher diploma in a related field, relevant experience in helpdesk support, and knowledge of ITIL practices....

End User Support Supervisor (Desktop Support) Supervise a team of 8-12 End User Support Analysts and Technicians. Conduct performance reviews and staff development activities. Manage work schedules and ensure adequate coverage. Oversee incident and service request queues using ITSM tools. Ensure compliance with SLAs and prepare service desk metrics. Provide...

SW9761 |18 Apr 2019 End User Support SpecialistProvide technical support to end users Prepare, install and configure desktop/laptop hardware & software and other IT equipment according to user request Supporting standard OA applications, desktop software application and email system Trouble shoot PC related devices and escalate problem if needed Provide...

A technology services company based in Hong Kong is seeking an IT support technician. The role involves installation and maintenance of IT infrastructure and providing help desk support. Candidates should have at least one year of experience in the IT industry and be familiar with MS platforms like Windows 7/8 and Windows Server 2008/2012. Good English and...

End-users Support Engineer Perform daily IT Technical Support to End-users. Perform Installs, Moves, Adds and Change (IMCA) activities. Perform install, configure, test, maintain, monitor, and troubleshoot End-user workstations and related Hardware and Software. Maintain Inventory of IT facilities. Prepare regular report for Management review. Qualifications...

SW9761 |18 Apr 2019 End User Support Specialist Provide technical support to end users Prepare, install and configure desktop/laptop hardware & software and other IT equipment according to user request Supporting standard OA applications, desktop software application and email system Trouble shoot PC related devices and escalate problem if needed Provide...