ServiceNow Support Analyst

4 days ago

Hong Kong Island, Hong Kong SAR China NLS Executive Search Full time

ServiceNow Support Analyst – Global Investment Bank – Hong Kong The role: Provide level 1 and 2 technical support for internal users Utilize ServiceNow to manage incidents, requests, and changes effectively. Configure and customize ServiceNow modules to meet business requirements. Diagnose and resolve technical issues efficiently, ensuring minimal disruption to business operations. Create and maintain technical documentation, including knowledge articles, user guides, and process workflows. Work closely with IT teams, including developers and system administrators, to resolve complex issues and implement solutions. Conduct training sessions and provide support to end-users to enhance their understanding of IT services and tools. Identify opportunities for process improvements and recommend solutions to enhance service delivery. What you offer: Bachelor’s degree in Computer Science, Information Technology, or a related field. 3+ years of experience in technical support or IT service management, preferably within a financial services or banking environment. Experience with ServiceNow, including incident management, change management, and knowledge management. Familiarity with ITIL best practices and understanding of networking, operating systems, and database management. Excellent analytical and troubleshooting skills, with a proactive approach to identifying and resolving issues. Strong verbal and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders. Ability to work collaboratively in a fast-paced environment and adapt to changing priorities. The sell: Opportunities for professional development and career advancement A dynamic and inclusive work environment within a leading global investment bank Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology #J-18808-Ljbffr

  • ServiceNow Support Analyst — Growth

    4 days ago

    Hong Kong Island, Hong Kong SAR China NLS Executive Search Full time

    A leading global investment bank in Hong Kong is looking for a ServiceNow Support Analyst to provide technical support and manage service requests. You will assist internal users, configure ServiceNow, and collaborate with IT teams. Candidates should have at least 3 years of experience in technical support and a Bachelor's degree in a relevant field. This...

  • Account Executive, CRM

    1 week ago

    Hong Kong Island, Hong Kong SAR China ServiceNow Full time

    As a member of our CRMSales teamyou will have a major impact on our future success. CRM& IndustrySolutionsis a rapidly growing focus area for ServiceNow. Members of this team will have an opportunity to drive the growth engine for ServiceNow, along with support from the business unit and executive team. What you get to do in this role: Build relationships...

  • Account Executive, CRM

    2 weeks ago

    hong kong, Hong Kong SAR China ServiceNow Full time

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...

  • ServiceNow - System Administrator

    1 week ago

    Hong Kong Island, Hong Kong SAR China Ikas International (Asia) Limited Full time

    We are looking for a ServiceNow System Administrator to join a regional support team at an Investment Bank. Key Responsibilities Provide Level 1 and Level 2 support for the ServiceNow platform, ensuring quick incident and request resolution. Serve as the initial contact for ServiceNow issues, performing basic troubleshooting and resolving common problems....

  • Applications Architect

    6 days ago

    Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Applications Architect / Applications Support (ServiceNow) – IC Client Description Regional IT services and solutions provider Job Description Applications Architect Candidates with less experience will be considered as Lead Consultant. Responsibilities ServiceNow platform development Applies innovative technical solutions to business and the application...

  • Technical Support Engineer

    3 days ago

    Hong Kong, Hong Kong SAR China ConnectedGroup Limited Full time

    Our client, a well-known financial services institution, is seeking a ServiceNow Support Engineer to join on a 12-month renewable contract. Responsibilities of the Role: Triage, troubleshoot, and resolve ServiceNow-related incidents and requests (ITSM: Incident, Request, Problem, Change). Provide end‑user support and escalate to L3/engineering when needed....

  • Senior Manager, Solution Consulting

    4 days ago

    hong kong, Hong Kong SAR China ServiceNow Full time

    Senior Manager, Solution Consulting (Hong Kong) Join to apply for the Senior Manager, Solution Consulting (Hong Kong) role at ServiceNow Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market...

  • Sr Advisory Solution Consultant

    4 days ago

    hong kong, Hong Kong SAR China ServiceNow Full time

    Sr Advisory Solution Consultant (Hong Kong) Join to apply for the Sr Advisory Solution Consultant (Hong Kong) role at ServiceNow Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader,...

  • ServiceNow Solutions Architect

    6 days ago

    Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    A regional IT services provider based in Hong Kong is seeking an Applications Architect to develop on the ServiceNow platform. The role involves applying innovative technical solutions, troubleshooting user issues, and integrating systems using SOAP and REST APIs. Candidates with less experience may be considered for a Lead Consultant position. This position...

  • ServiceNow Systems Admin — ITIL

    1 week ago

    Hong Kong Island, Hong Kong SAR China Ikas International (Asia) Limited Full time

    An investment banking firm in Hong Kong seeks a ServiceNow System Administrator to join its regional support team. In this role, you will provide Level 1 and Level 2 support for the ServiceNow platform and be the first point of contact for troubleshooting. The ideal candidate should have a Bachelor's degree in a relevant field and experience in ServiceNow...