ServiceNow - System Administrator

2 weeks ago

Hong Kong Island, Hong Kong SAR China Ikas International (Asia) Limited Full time

We are looking for a ServiceNow System Administrator to join a regional support team at an Investment Bank. Key Responsibilities Provide Level 1 and Level 2 support for the ServiceNow platform, ensuring quick incident and request resolution. Serve as the initial contact for ServiceNow issues, performing basic troubleshooting and resolving common problems. Escalate complex issues to higher-level teams with detailed diagnostics and maintain communication with stakeholders. Diagnose and address platform challenges related to configuration, workflow, data management, upgrades, and performance. Manage integrations (REST/SOAP APIs, MID Server, email inbound) and monitor their health. Collaborate with IT teams to implement fixes, enhancements, and backlog items using ITIL-aligned processes. Monitor platform availability and performance; maintain logs, dashboards, and alerts for proactive issue detection. Operate within regulated environments, understanding compliance and documentation expectations for Financial Services Institutions. Key Requirements Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). Proven experience in providing Level 1 and Level 2 support for ServiceNow in enterprise settings. Familiarity with core ServiceNow modules: Incident, Problem, Change, Request/Catalog, Knowledge, CMDB, and others. Understanding of ITIL processes and SLA management. Experience with SharePoint Online and JIRA/Confluence administration is a plus. Relevant certifications (ServiceNow CSA, ITIL 4 Foundation) preferred. Excellent problem-solving and communication skills; ability to thrive in a fast-paced environment. "Sanderson-iKas" is the brand name for the following companies incorporated in Hong Kong: Sanderson Solutions International (Hong Kong) Limited (Business Registration no. ) and iKas International (Asia) Limited (Business Registration no. ) #J-18808-Ljbffr

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