Visitor Services Supervisor

5 days ago


Kowloon, Hong Kong SAR China Spotlight Enterprises Ltd Full time

Visitor Services Supervisor (Museum) – West Kowloon District (Full‑time) Spotlight Enterprises Ltd is seeking a dedicated and experienced Visitor Services Supervisor (Museum) to join our team in the West Kowloon District. In this full‑time role you will oversee the day‑to‑day operations of our museum’s visitor services, ensuring an exceptional experience for all guests. What you’ll be doing Supervising and coordinating the work of the visitor services team, including front desk staff, ushers, and security personnel. Monitoring visitor flow and managing queues to optimise the visitor experience. Resolving customer inquiries, complaints, and issues in a professional and timely manner. Ensuring all museum policies and procedures are consistently followed by the visitor services team. Collaborating with other departments to maintain effective communication and operational efficiency. Monitoring and reporting on key performance indicators related to visitor services. Providing training and development opportunities for the visitor services team. What we’re looking for Minimum 3 years of experience in a visitor services or customer‑facing role, preferably in a museum or similar cultural institution. Excellent communication and interpersonal skills, with the ability to interact with a diverse range of visitors. Strong problem‑solving and decision‑making abilities, with a focus on delivering exceptional customer service. Familiarity with museum operations, visitor management, and ticketing systems. Proficiency in English and Cantonese, with the ability to communicate effectively in both languages. A passion for the arts, culture, and providing memorable experiences for visitors. What we offer At Spotlight Enterprises Ltd, we are committed to providing a supportive and enriching work environment for our employees. We offer competitive salaries, comprehensive benefits, and opportunities for professional development and growth. About us Spotlight Enterprises Ltd is a leading provider of hospitality and tourism services in Hong Kong. With a growing portfolio of museums, galleries, and cultural attractions, we are dedicated to showcasing the best of Hong Kong’s rich heritage and vibrant creative scene. Apply now for this exciting opportunity to become our Visitor Services Supervisor (Museum) in the West Kowloon District. #J-18808-Ljbffr



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