Associate Director of Business Development

15 hours ago

Hong Kong, Central and Western District, Hong Kong SAR China CQG, Inc. Full time
Associate Director of Business Development - APAC

We are seeking a highly motivated and results-driven individual to help manage and expand our Asia Pacific book of business, with a primary focus on Hong Kong, Singapore, Malaysia, and Thailand. This role is ideal for a candidate who is eager to contribute to business growth by managing both potential and existing customers.

The successful candidate will work closely with regional heads and taking responsibility for day-to-day customer inquiries and contract renewals with existing clients. The role requires a balanced focus on all four key markets: Hong Kong, Singapore, Malaysia, and Thailand.

We are looking for someone with solid experience in derivatives trading space, with a sound understanding of commodities and electronic trading, and the ability to build strong relationships in both developed and emerging markets. This role offers an exciting opportunity to work within a dynamic and fast-paced team while gaining exposure to a broad range of technical expertise in trading technology.

Key Responsibilities:

New & Existing Business Development:

  • Collaborate with regional sales leadership to identify and execute new sales opportunities and upsell initiatives.
  • Conduct regular account servicing activities with key performance indicators (KPIs) in place.
  • Support regional leadership in developing strategic relationships with banks, Futures Commission Merchants (FCMs), corporations, and proprietary trading firms.
  • Deliver engaging and effective platform presentations to potential clients (training provided).
  • Convert customer referrals into sales opportunities.
  • Maintain strong client relationships, proactively identifying opportunities to expand market presence.
  • Work with regional sales leadership to develop and execute marketing initiatives that increase brand exposure in the derivatives market.

Account Management:

  • Develop a deep understanding of clients' business structures and operational needs.
  • Build strong relationships with decision-makers, operations teams, and key power users.
  • Provide timely updates on product offerings and services to clients.
  • Ensure a consistent on-site presence at key accounts.
  • Maintain accurate and up-to-date customer account information.
  • Align with customers on growth strategies, both financially and operationally.
  • Provide software, market data, and order execution support as needed.
  • Assist with billing inquiries and contract clarifications.
  • Offer on-site support for key accounts when required.
  • Upsell new functionalities and services on CQG platforms to drive user engagement.
  • Maintain regular communication with clients to understand their business trends and market conditions that may impact their operations and CQG's services.
  • Proactively address potential cancellations and take preventive measures to retain customers.

Key Processes Owned:

  • Customer onboarding and account setup.
  • Basic and advanced software tutorials.
  • Customer issue/problem resolution.
  • Account modifications and enablements.
  • Client communications and relationship management.
  • Management of customer moves and transitions.
  • New and add-on systems sales.
  • Value-added service sales.
  • Handling service disconnects and upgrades.
  • Providing billing and contract explanations.

Qualifications & Experience:

  • Proven experience in sales and relationship management within the financial technology sector, particularly across Greater China/APAC.
  • Solid knowledge in futures and commodities trading, with prior experience at FCMs, futures exchanges, trading software vendors, or futures/physical trading firms.
  • Proficiency in both English and Chinese is essential, as the role involves collaboration with internal teams, international partners, and regional clients.
  • Strong understanding of the financial markets industry, including experience selling to and supporting clients in this sector.
  • Excellent customer service and client-facing skills with a proactive and team-oriented mindset.
  • Self-motivated, able to work independently, and adaptable to a fast-changing environment.
  • Strong negotiation skills and ability to manage a diverse range of customer profiles.
  • Willingness to travel as needed to support business development and account management initiatives.
  • Exceptional organizational, communication, and problem-solving skills.
  • Established professional networks in the commodity and futures trading industry across APAC are a plus.

Working Conditions:

  • The role is based in a remote office in Hong Kong, with frequent travel required to support business development and account management efforts across the assigned regions.
  • Opportunity to gain international exposure by working with a highly diverse global team and managing multinational client accounts.

This role presents an excellent opportunity for an ambitious professional to contribute to a growing business in a dynamic industry while developing expertise in financial market technology and trading solutions.

Interested applications can either apply through Linkedin or email CV to

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Business Development and Sales

Industries

Software Development

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