Assistant Manager, Business Operations

4 days ago


Kowloon, Hong Kong SAR China HSBC Full time

Principal responsibilities Responsible for providing production support and consultation to service and system enhancement, operational design and procedure establishment in the team's relevant areas. Achieve the aim of improving revenue by identifying and delivering process re-design, operations streamlining and cost savings. Continuously share best practice to regional offices. Provide advice to business partners and Transformation team and business teams on projects, suggest prioritisation to meet project objectives of quality, timeliness and commercial goals Identify solutions to production problems, recommending application of technology, deploying robust business and operation design. Participate in handling incidents to minimise service/business impact and monitor helpdesk function to internal customers. Review and support the approval of funding requests according to the internal guidelines Co-ordinate and consolidate internal meetings including governance meetings or cross business lines meeting. Support new business and people engagement initiatives Requirements University Degree holder and in-depth knowledge of front line and operations, tools and systems so as to develop an end to end user requirement for system and procedure establishment Excellent understanding of project lifecycle and awareness of HSBC project management tools and wide knowledge of hardware, software, operations and networks Proven project management skills and experience of managing multiple projects concurrently Experience of managing resources using appropriate communication and planning skills Effective communication, interpersonal and negotiating skills Excellent decision making and problem solving ability Sound judgmental skills to identify and resolve problems Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above You’ll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited #J-18808-Ljbffr



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