Technical Services Manager

Job Summary AirTrunk is seeking a Technical Services Manager to join our operations team in Hong Kong. The role involves driving the reliability and compliance of our hyperscale data centres. A Snapshot Supporting the Senior Technical Services Manager in all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs. The primary point of contact for site facilities providers, supervising FM Services, Smart Hands & Security vendors and other third‑party vendors. Supporting the Building Services Manager with property‑related services. Role based in our data centre in Hong Kong. Your Day to Day Lead and manage planning and coordination of preventive maintenance and repair works, OPEX budgeting, change management, incident management procedures, and safety requirements; coordinate with customers. Coordinate with the Development team to run construction activity and installations, ensuring system design, installation, and testing meet operational standards. Ensure adherence to site operating procedures (SOP, MOP, EOP, security) and relevant legislation such as RA, SWMS and EHS. Ensure compliance with site-held accreditations, including ISMS, ISO9001, ISO14001, SOC2, PCI. Maintain compliance with local regulatory requirements: environmental, building, fire, electrical, hydraulic, occupational health & safety. Monitor and manage performance of outsourced services vendors and contractors for plant cleaning, equipment, pipework, and plant rooms. Assist the Senior Technical Service Manager in preparing reports, change and incident notices as required. Attend witness testing of all equipment during commissioning to validate operation sequences and receipt of operational documentation. Manage provisioning of data centre services including connectivity, power services, deployment and additional services to customers. Lead minor capital projects for customers/internal purposes. Supervise operational metrics, data and analytics of risks. Conduct regular property inspections, including all critical facilities, building, fixtures and architectural finishes supported by the Building Services Manager. Implement and administer inventory control programmes: purchase parts and supplies. Requirements 5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, building monitoring systems, trades or related fields. Excellent collaborator with strong communication skills in English and Cantonese/Mandarin. Ability to establish and review Method of Procedure documents, maintenance reports, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals. Able to read and comprehend single line diagrams. Ideally, successfully managed 3rd‑party service providers and negotiated quotes/pricing for services. Familiar with working with Customer Portals, BMS, Computerised Maintenance Management Systems; CAD is a plus. Exceptionally flexible, forward‑thinking and motivated by change. Effective customer management skills and meeting chair experience. Experience of LV WR2, HV WR2 and maintenance of fire service installation. The AirTrunk Culture Working at AirTrunk is a once‑in‑a‑lifetime opportunity to fast‑track your career and amplify your impact. Our dynamic, transparent, and responsive environment empowers AirTrunkers to thrive in flexible and safe settings where each voice is valued. We champion collaboration, continuous learning, and the pursuit of excellence across all teams. Recruitment Notice To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias or any other organisation location. AirTrunk is not responsible for any fees related to unsolicited resumes. ** #J-18808-Ljbffr