Assistant Vice President/Senior Associate, Payment Investigation

1 week ago

hong kong, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Objective Manage and administer the day to day activities of the section in an efficient and cost-effective manner while maintaining high quality and sound risk control according to established procedures, bank policies and service standards Principal Responsibilities Ensure activities of the section (Investigations and other daily BAU tasks) are completed as per established procedures, policies and guidelines, within specified standards of quality, agreed service level and industry cut-off time. Support payment projects and testing, process re-design and other digital bank initiatives. Review, recommend and develop action plan for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of DBS Management System continuously Lead, coach and develop the members to achieve the section’s goals and to complete their responsibilities. Promote and encourage open and good communication amongst all levels of members Adhere, provide guidance and ensure section members comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc pertaining to the operations. Escalate exceptional / outstanding / suspicious transactions to unit head and other relevant parties for necessary action per the Incident Management Policy Key Accountabilities Accomplish the job objective and perform the principal responsibilities Achieve the agreed Key Performance Indicators (KPI) annually All the work performed by the section is in accordance with established procedures, bank policies and code of conduct Train up the section with skill sets pertaining to remittance and related processing Relevant Experience At least 7 years of relevant working experience with 2 years’ experience of people management Sound experience of banking operations and practices Functional / Technical Competencies Functional Good knowledge and experience of banking operations, faster payment and remittance processing Conversant with SWIFT and RTGS operations Conversant with the regulatory requirements pertaining to payment, remittance processing Technical / Requirements Degree holder or above Solid experience in process re-design and project testing Strong analytical skills and digital mindset Excellent leadership and management capabilities Strong senses of risk control and management Good problem-solving skills and negotiation techniques Good team player, supportive and flexible to take up unit tasks Good communication and presentation skills Good in both written and spoken English and Chinese Self-motivated and able to work independently under pressure 立即申請 We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified. More Job Information Job Function 銀行 · 金融服務 - 一般 · 其他 Employment Term 全職 Employment Term 長期 Education 學士 #J-18808-Ljbffr

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