Customer Officer, Sheung Wan

1 day ago


sheung wan, Hong Kong SAR China HKT Full time

HKT Central & Western District, Hong Kong SAR Responsibilities Handle customer telephone enquiries and provide resolution in daily operations Support HKT financial services related follow up activities Follow the pre-set procedures and workflows properly, complete the job in a professional manner Proactively learn and grasp latest knowledge to facilitate proper discharge of daily duties Discharge duty in a positive attitude so that company image can be safeguarded at all times Carry out any ad hoc duties whenever appropriate to meet business needs Qualifications HKCEE/ HKDSE or above Good command of both written and spoken English and Chinese Strong with customer services skills, telephone manner and communication skills Knowledge in computer applications e.g., Internet, Microsoft Office Customer-oriented, Pro-active, willing to learn, able to work independently 5-day work per week Shift duty is required for 8:00 - 00:00 (Monday to Sunday) Candidates with more experience will be considered as Senior Customer Officer What We Offer Annual Leave and Public Holiday Birthday leave and other special leave types (Marriage, Court, Exam, Volunteer, Compassionate) Life, medical, dental, and family health insurance Retirement Scheme: MPF / ORSO Gratuity Contact for Enquiries WhatsApp *subject to terms and conditions For more information on other job opportunities of PCCW, please visit our website: HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement ( a copy of which will be provided immediately upon request. Seniority level Associate Employment type Contract Job function Customer Service and Other Industries Telecommunications #J-18808-Ljbffr


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