Banking Ops Associate

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. Location: Hong Kong. Format: Hybrid. Employment type: Full-time. Banking Operations Associate We are looking for a highly motivated Banking Operations Associate to be at the forefront of supporting core activities that keep our global transfers running smoothly. The role is a unique blend of both daily operational execution and relationship management. The ideal candidate is exceptionally detail oriented and comfortable in a fast‑paced, multi‑tasked, high‑energy environment. What You’ll Do Daily handling of processing global bank transfers to our customers Local point of contact for managing relationships with partner banks & providers, including daily communication via email and phone Processing and monitoring our global bank payments and transactions with banks and providers aiming at avoiding any kind of delay/error – statuses, volumes, duplicates, rates, fees, technical issues, etc. Execute workflows with speed and accuracy and providing insights and suggestions on improvements and optimizations of our various workflows Partner closely with cross‑functional stakeholders (Product, Engineering, Compliance, Finance) to identify trends and influence system and product enhancements. Owning and maintaining ongoing communication cadence with internal and external banking relationship contacts Actively engage with cross‑functional partners to resolve issues, identify trends, and find creative solutions using technology and opportunities for automation What We’re Looking For 2+ years of experience in the Banks/FX industry Bachelors Degree Advanced proficiency in Microsoft Excel and Outlook required Professional experience working with SQL required Ability to thrive in ambiguity, organizing effectively and asking the right questions Ability and willingness to “get your hands dirty” and take ownership of issues to drive them to resolution Excellent written and verbal internal and external communication skills Ability to multi‑task and work with many systems and different global teams within the company Curious and creative thinker, proactive, problem solver Strong communication and customer service skills The Payoneer Ways of Working Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. Do it. Own it. Being fearlessly accountable in everything we do. Continuously improve Always striving for a higher standard than our last. Build Each Other Up Helping each other grow, as professionals and people. Referrals increase your chances of interviewing at Payoneer by 2x. Seniority level: Associate. Employment type: Full-time. Job function: Management and Manufacturing. Apply today. We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case‑by‑case basis. Location: Sha Tin District, Hong Kong SAR. Posted 21 hours ago. #J-18808-Ljbffr