Customer Service Ambassdor

Join to apply for the Customer Service Ambassdor (Contract) role at Bank of China (Hong Kong) Join to apply for the Customer Service Ambassdor (Contract) role at Bank of China (Hong Kong) Greet customers and assist in escorting customers including platform, answering enquiries in order to promote customer experience excellence and enhance its competitiveness by leveraging and strengthening the growth in business sales productivity; Assist in managing the bank hall environment to divert customers in queue and counters, and assist in promotion of automated banking in order to deliver a high standards of professional and effective services, whereby improve overall customers waiting times; Define customers’ needs and refer to frontline sales and service staff in order to facilitate customers’ satisfaction. ResponsibilitiesGreet customers and assist in escorting customers including platform, answering enquiries in order to promote customer experience excellence and enhance its competitiveness by leveraging and strengthening the growth in business sales productivity; Assist in managing the bank hall environment to divert customers in queue and counters, and assist in promotion of automated banking in order to deliver a high standards of professional and effective services, whereby improve overall customers waiting times; Define customers’ needs and refer to frontline sales and service staff in order to facilitate customers’ satisfaction. Requirements: Diploma holder or above At least 1 years’ solid working experience in customer service/management experience, Good in Chinese, English and Putonghua Customer-oriented, proactively with excellent interpersonal skills to enhance customer relationship Able to analyze and tackle problems independently with good ability to handle crisis management Process cooperative spirit and team’s morale with colleagues Candidates with less experience may be considered as contract position Willing to perform shift duties and work no more than 17 hours per week We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidates. Interested parties, please submit your application online. For details, please visit our website Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Other Industries Banking, Capital Markets, and Financial Services Referrals increase your chances of interviewing at Bank of China (Hong Kong) by 2x Get notified about new Customer Service Representative jobs in Hong Kong SAR . Wan Chai District, Hong Kong SAR 2 weeks ago Officer, Contact Center Customer Service Kowloon City District, Hong Kong SAR 6 days ago Corporate Customer Service Executive (Part-Time) Customer Care Advisor (English Speaking) Customer Service Advisor - Full-time (Central Store) Hong Kong, Hong Kong SAR HK$17,000.00-HK$21,000.00 1 week ago Assistant Customer Service Manager, Customer Relations Customer Service Advisor - Full-time (Central Store) Central, Hong Kong SAR HK$17,000.00-HK$21,000.00 1 week ago Hong Kong, Hong Kong SAR HK$17,000.00-HK$21,000.00 1 week ago Sha Tin District, Hong Kong SAR 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr