Business Analyst

6 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Appnovation Full time

ABOUT THE ROLE

As a Business Analyst, you will collaborate closely with project stakeholders to define business requirements and functional specifications for various projects. You will play a critical role in delivering excellence in customer service, while maintaining a proactive, client-focused attitude. Your work will help ensure the successful balance of quality, client satisfaction, efficiency, and profitability. Client Office-Based (5 Days a Week) Position

KEY RESPONSABILITIES

  • Collaborate with Account Managers and Project Managers to define the approach, deliverables, and estimated effort for business analysis tasks.
  • Elicit and gather client requirements through interviews, workshops, focus groups, document analysis, brainstorming, and other techniques.
  • Lead agile processes such as backlog grooming, sprint planning, and story creation; translate requirements into epics and user stories.
  • Develop client-facing documentation, ensuring adherence to version control, company style guides, and processes.
  • Prepare and document Business Requirements Documents (BRDs) and Functional Specifications in accordance with industry best practices.
  • Facilitate communication between creative, business, and technical teams at various levels, including C-suite, IT, marketing, and customer service.
  • Utilize tools such as use cases, process maps, and wireframes to support requirement gathering and solution design.
  • Assist the Project Manager in defining project scope, clarifying requirements, and troubleshooting roadblocks in collaboration with the development team.
  • Build and maintain strong relationships with clients, acting as a liaison between stakeholders and development teams.
  • Provide client training on specific functions and utilities, including content administration.

WHO YOU ARE

  • 5+ years of business analysis experience, including planning, monitoring, elicitation, requirements management, and solution validation.
  • Fluent in Cantonese and English.
  • Proven experience with e-commerce and mobile payments, including an understanding of enterprise e-commerce mechanisms like GWP/PWP.
  • Client-facing experience and a strong track record of working with multiple stakeholders.
  • Experience in a Technology-Enabled Services environment.
  • Familiar with business case development, SWOT analysis, BRDs, software requirement specifications, use cases, user stories, and wireframes.
  • Strong background in business process re-engineering (BPR), "as-is/to-be" process design, and value stream mapping.
  • Expertise in agile and scrum methodologies.
  • Ability to present complex information through clear, simple visual models.
  • Experience in user-centered design and a solid understanding of information architecture principles.
  • Technical background or training in web development, web design, or programming is preferred.
  • Passionate about digital technology and up-to-date with the latest industry trends in digital transformation and consumer applications.
  • Strong skills in BPMN, Flowchart, DFD, and UML 2.0 (class, use-case, sequence, state, activity diagrams).
  • Experience with JIRA and Confluence administration is essential.

WHAT DOES APPNOVATION HAVE TO OFFER?

Appnovation's development teams are collaborative, friendly and open, and with varied work. We encourage development both professionally and personally Aside from work, we offer a people and culture-oriented, fun and dynamic environment.

Here are a few more reasons why you should apply:

  • Work-life Balance
  • Lots of opportunities for personal and professional growth
  • Health Benefits Package
  • Mental Health Support
  • Personal Days Off
  • Fertility and Menopause Leave
  • Fitness Allowance
  • D,E&I Initiatives
  • And much more...
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