Enforcement, (Sr.) Officer, Complaint Handling

11 hours ago

Hong Kong Island, Hong Kong SAR China Leadingnation Full time

Enforcement, (Sr.) Officer, Complaint Handling Job Duties To handle complaints against approved trustees and their service providers; To liaise with complainants, stakeholders and internal departments for fact-finding; To assist in analyzing case-related information, identifying areas of improvement/issues/breaches of approved trustees; To draft reply letters to complainants, correspondences with stakeholders and prepare complaint case reports; To assist in compilation of complaints statistics and enhancement of application system of Complaints Section; To supervise and give guidance to subordinates in performing their duties; To perform other duties as assigned by the management or supervisors. Requirements A recognized degree or equivalent; Preferably four years of relevant experience in complaint handling, compliance, financial regulation, retirement schemes, pensions, insurance, investment or banking, preferably gained from sizable or public organizations or regulators; Solid knowledge in MPF system and relevant legislation is preferable; Good command of written and spoken English and Chinese; Proficiency in computer literacy including Microsoft Word, Excel, PowerPoint and Chinese input method; Good interpersonal, communication, analytical and problem solving skills; Mature, flexible, a good team player and able to work independently as well as under pressure. Attractive remuneration package, fringe benefits and good career prospect will be provided to the right candidate. Interested parties please send full resume with following information to jobs5 @peoplus.com.hk: 1. Current & Expected Salary 2. Date of Availability 3. Date of Achievement - Academic Result 4. Quoting the Emp. Ref. No. : CC For a confidential discussion about this role please contact Christine at . All personal data provided by job applicants will be used for recruitment purpose only. #J-18808-Ljbffr

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