Assistant Personal Shopper, NET-A-PORTER

Assistant Personal Shopper, NET-A-PORTER (Fashion Stylist) NET-A-PORTER is the ultimate luxury fashion destination for women. Since 2000, it has offered customers a curated assortment of fashion, fine watches, jewelry and home décor, from the world’s most coveted brands. NET-A-PORTER creates unique experiences for its EIPs (Extremely Important People) with dedicated Personal Shoppers and invitation-only benefits. Through content, it provides expert styling advice, engaging storytelling and profiles incredible women via editorial vertical, PORTER. NET SUSTAIN, its product curation of consciously crafted luxury, supports customers to shop with a focus on conscious consumerism. NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group. NET-A-PORTER is now seeking a talented Assistant Personal Shopper to join the team. The role is primarily sales‑orientated and will involve creating lasting customer relationships with both new and existing customers. Most importantly, you will provide exceptional service levels to ensure that our customers enjoy the best shopping experience, the latest trends and best designs – wherever they are Location Hong Kong Office Reporting Into Assistant Personal Shopping Manager Benefits Performance bonus schemes dependant on the type of role you are in Our famous staff discount along with exclusive staff sales MPF plus voluntary contribution from the company Multi‑purpose insurance Rental Reimbursement Program A chance to be part of a fun and caring team that support each other Responsibilities Proactively assist personal shoppers to target and build personal relationships with high value customers in the APAC region Profile customers individually based on their shopping patterns Provide personal styling recommendations by demonstrating detailed product knowledge and understanding of customers’ fashion and lifestyle preferences Ensure that sales leads are identified and prioritised by analysing your customer list Increase the spend of individuals and develop customer loyalty by understanding their needs Ensure prompt follow up with customers acquired through events and partnerships Optimise every opportunity to grow the customer base and acquire new high value clients Maintain a self‑driven awareness of fashion industry, brands/products, and cultural awareness for clients based across different regions Identify customers’ shopping patterns and trends, provide feedback to your seniors and follow up with the relevant strategy Work alongside the wider business to understand key trends and increase business acumen Participate in Client Relations, marketing, and partnership events as required Together with your manager or personal shopper, entertain high profile customers and conduct one‑to‑one appointments Qualifications & Desired Attributes At least 1 year of experience in customer‑facing roles, preferably in luxury fashion Proficient in MS Office, including Word, Excel, PowerPoint and Outlook Excellent communication and inter‑personal skills, with confidence to network and build genuine relationships with customers Strong commercial awareness in luxury fashion An eye for detail and good organisational skills is essential Fluent in spoken and written English. Fluency in Mandarin and Cantonese is preferable Must have the confidence to contribute ideas to the working processes at NET‑A‑PORTER – even those outside your day‑to‑day remit From the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast‑paced environment, then please apply with a CV. Equal Opportunity LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognise and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, colour, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly. #J-18808-Ljbffr