Head of Operations

1 month ago

Hong Kong, Hong Kong SAR China CIMB Bank Berhad Full time

Established in 1991, our Hong Kong office is the first extension of our presence in Greater China and North Asia. The branch is best positioned to facilitate cross-border transactions for our Southeast Asian corporate and institutional clients to venture into Greater China and North Asia markets. With a comprehensive product suite from financing, deposits, and treasury products, we strive to provide the best service to our corporate and institutional clients in the region. We also provide a wide range of foreign currency banknote services through our Wholesale Banknotes department.

Job Purpose

  • To ensure effective and efficient management of all operations functions (including Account Services, Payments and Remittances, Trade Financing Processing, Loans and Credit Administration, Treasury transaction processing, Client Onboarding and Wholesale Banknotes Operations) of the Branch in accordance with CIMB Group policies and relevant regulatory requirements.
  • To coordinate closely with Head Office Operations in order to ensure that all operations functions centralized in Head Office are carried out in accordance with agreed SLA.
  • Work closely with the front office ensure that business requirements and expectations are clearly understood and met.
  • Keep updated and ensure compliance with the regulatory requirements on operations functions.
  • To act as the liaison with Compliance/Operational Risk in relation to all compliance and risk related matters within the business and support units.
  • To lead, develop and motivate subordinates in order to achieve a high performance culture.
  • To drive efficiencies through economies of scales and process improvements in order to lower the total cost of ownership for the division.

Job Responsibilities

  • To identify and manage operational risks in order to comply with all regulatory requirements.
  • To plan, control, coordinate and monitor the processing of general banking activities in accordance with policies and procedures and ensuring that the delivery standards are met and in line with regulatory requirements
  • Ensure customer service standards are established and SLA is finalized with all stakeholders.
  • Ensure all activities performed are documented in the form of SOPs and all SOPs are reviewed at minimum frequency of once a year.
  • Perform all testing that are in relation to and driven by Compliance and Risk.
  • To recommend changes to processes in order to improve operational efficiency and security.
  • To oversee new product implementation for operational readiness via system UAT and product flow risk assessment and compliance matrix.
  • To handle escalation calls, customer complaints and queries promptly and escalate to the Branch General Manager and relevant escalation matrix.
  • Keep abreast with latest changes to internal, external, audit, compliance and regulatory guidelines and ensure adherence to the same.
  • Work towards ensuring a satisfactory audit ratings from Head office/ local audit / regulatory inspection / and any other inspection. Closely working on all audit reports and responses and ensure proper and timely resolution of all irregularities / exceptions.

Job Requirements

  • Degree / Professional qualification in any discipline, preferably in banking and finance.
  • More than 10 years working experience in Wholesale Banking Operations and / or Operations Control fields with experience in risk identification, controls monitoring and policies and procedures documentation
  • Excellent knowledge in banking operations (in particular payment operations), trade finance, treasury operations, client onboarding and wholesale banknotes operations.
  • Ability to prioritize, multi-task and maintain flexibility in a fast paced, service oriented, changing environment.
  • Good verbal and written communication skills with ability to interact effectively with internal and external customers at all levels.
  • Good planning and organizational skills.

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