Senior Associate | Tech Assist

3 weeks ago

Hong Kong, Hong Kong SAR China Macquarie Group Full time
We are looking for an enthusiastic and motivated individual, who enjoys solving problems and engaging with their customers, to join our Tech Assist team in Hong Kong.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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Tech Assist is the face of Technology, providing front line support for all Workplace Technologies and support requests. You will deliver a customer focused service in a professional and timely manner.

What you offer

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• 2+ years' experience working in a Technology or Customer facing role in a corporate environment
• Ability to liaise with customers in Cantonese is required
• Experience using or supporting iPhone and iPad devices and management software and collaboration products such as Office 365, Microsoft Teams, Zoom
• Ability to work in a challenging fast paced environment and demonstrate follow through and ownership of issues
• A self-motivated individual with excellent communication skills, the ability to multi-task and prioritise as well as work effectively with minimal supervision.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

About Technology

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Technology enables every aspect of our business, for our people, our customers and our communities. Bring your unique perspective and join a global team who is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow's technology solutions.

Benefits

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Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:
  • Hybrid and flexible working arrangements
  • One wellbeing leave day per year
  • Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent
  • Paid volunteer leave and donation matching
  • Other benefits to support your physical, mental and financial wellbeing
  • Access a wide range of learning and development opportunities
Our commitment to diversity, equity and inclusion

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We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.

If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.

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