Middle Office, Officer
5 days ago
The characteristics of this role are:
- Provide a high standard of support to both internal or external clients
- Embrace State Street's "corporate values" and support a work environment reflective of those values
- Effectively communicate with clients, custodians, brokers, managers, and peers within State Street
- Be a strong team player and demonstrate dedication to group and company goals
- Demonstrate professional maturity and effective time management
- Demonstrate the ability to analyse a problem, obtain and evaluate information, and reach sound conclusions
- Ensure all internal/external clients' inquiries are logged and resolved in a timely and satisfactory manner
- Establish strong working relationships with the client service teams providing services for local clients, monitoring their performance and acting as the escalation point on behalf of local clients
- Ensure all daily and monthly services are delivered in accordance with relevant client SLA's
- Ensure all transactions are processed on a daily basis
- Participate in semi-annual broker review meetings
- Facilitate new market initiatives setup
- Facilitate client on-boarding on all aspects
- Project initiatives - involvement with regards to future automation within the department as a whole, with a direct objective of increased efficiency, accuracy and productivity.
- Contribute to team initiatives around audit, risk management
- Complete special tasks and projects assigned by the supervisor or manager.
- Develop Business Continegency Plan to ensure services expectations from clients are always maintained.
- Support the development of a 'best practice' Client Service model across IMS Asia Pacific
- Embrace the implementation of the IMS Global Operating Model
- Work effectively with peers locally and across the region to achieve common goals
State Street's Speak Up Line
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