General Complaint Handling Manager, Retail Bank

A top-notch retail bank is hiring for a Complaint Handling Manager for their General Banking Complaints Team Your new company As a contributor of the team, you will manage the end-to-end process of handling retail banking general complaints, written or verbal. Liaise with various departments and external parties to gather necessary information and provide...

Officer, Customer Services (Phone Banking - General Banking) Post Date 05/09/2024 Division Retail Banking Department/Branch Direct Channels Responsible for answering customer enquiries, handling personal & corporate customers’ instructions/complaints and acquire business through multiple channels, including but not limited to inbound phone banking,...

Officer, Customer Services (Contact Centre - General Banking) Responsible for answering customer enquiries, handling personal & corporate customers’ instructions/complaints and acquire business through multiple channels, including but not limited to inbound phone banking, eBanking, Mobile Banking, ATM, emai & social media presence.  Deliver consistent...

Job DescriptionGlobal Executive Consultants Ltd. is seeking a high-caliber Quality Assurance Professional to fill the position of Assistant Manager – Complaints.Job Summary:We are looking for an experienced professional to assist in designing and implementing policies and internal control mechanisms to enhance quality service in branches. The ideal...

About CitiCiti is a global financial institution with a rich history dating back over 200 years. Our unparalleled network and extensive range of financial services enable us to connect millions of people across hundreds of cities and countries every day.As a leader in the industry, we strive to provide innovative solutions that meet our clients' needs,...

At International Executive Service Corps, we are seeking a highly skilled Quality Operations Manager to join our Direct Channels team in the Retail Banking Division. This exciting opportunity will challenge you to ensure all DCD operation processes comply with Bank and regulatory standards.About the RoleThis is a key leadership position responsible for...

Job DescriptionWe are seeking a highly skilled Senior Retail Banking Professional to join our team at Bank of China (Hong Kong) Limited.About the RoleThis is an exciting opportunity to work in a dynamic environment, providing exceptional customer service and promoting our retail banking services and products. As a Senior Retail Banking Professional, you will...

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them...

A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career...

Our client is a global bank in Hong Kong with a diversified business across retail, commercial and private banking. They are looking for an experienced Marketing Manager to handle the bank's online platform, especially the community page where customers engage in interactive activities to learn about the bank's products and services. Job duties Monitor...

Senior/Customer Care Manager Job No.: 495916Employment Type: Full timeDepartments: Personal Banking and Wealth Management DepartmentJob Functions: Bank Operations, Customer Services, Quality Assurance Responsibilities: Handle customer complaints and feedback from various means strictly in accordance with internal & external regulatory requirements and...

At Hang Seng Bank Limited, we are seeking a highly skilled and experienced Senior Credit Collection Manager to join our team. With a strong track record in credit risk management, you will lead the planning and coordination of various projects, including offshoring migration, process review, system, and manpower related issues to ensure smooth delivery of...

About Dah Sing Group The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent,...

Responsibilities Lead a team of officers to deliver service requests to customers efficiently and consistently. Monitor and analyze the performance of the team to achieve the department KPI. Handle instant complaint escalation from the agents, resolve customer's complaints, and provide alternative solutions. Prepare MIS reports of the team’s performance,...

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them...

Hang Seng Bank LimitedA career with Hang Seng offers service excellence, dynamic working environment, good career development opportunities and competitive compensation packages. We seek to attract high-calibre talent.Our focus is on personal wealth management and financial services through one-stop wealth management initiatives for affluent and mass...

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good...

Drive Sustainable Growth as a Chief Retail Banking StrategistHang Seng Bank Limited is committed to service excellence and seeks high-calibre talent to contribute to our retail transactional banking strategy. As a Chief Retail Banking Strategist, you will play a vital role in optimising our retail banking balance sheet and transfer pricing matters for...

Job DescriptionA Career with Hang Seng BankHang Seng is committed to service excellence, offering a dynamic working environment and competitive compensation packages. Our people are our most important asset and play a vital role in enhancing our performance for customers and providing best-in-class products and services.About the RoleWe seek a high-calibre...

Job Summary:The Bank of China is seeking an experienced Banking Operations Specialist to join its team in a Branch role. This position involves supervising and supporting counter services to ensure high-quality service delivery and efficient operations.About the Role:This is a full-time opportunity that requires at least 2 years of relevant banking...