General Complaint Handling Manager, Retail Bank

Your new company A Well-established Bank is looking for a Complaint Handling Manager, with 8 years working experience to join their Customer Services team. Your new role Manage both verbal and written customer feedback and complaints, and prepare investigation reports in a tactful, timely, and professional manner. Resolve customer complaints in compliance...

Your new company A Well-Established Bank is looking for a Complaint Handling Manager, with 5 years working experience to join their Complaint Management team. Your new role Manage both verbal and written customer feedback and complaints, and prepare investigation reports in a tactful, timely, and professional manner. Resolve customer complaints in...

Your new company A Well-Established Bank is looking for a Complaint Handling Manager, with 5 years working experience to join their Complaint Management team. Your new role Manage both verbal and written customer feedback and complaints, and prepare investigation reports in a tactful, timely, and professional manner. Resolve customer complaints in...

Your new company A Well-Established Bank is looking for a Complaint Handling Manager, with 5 years working experience to join their Customer Experience team. Your new role Manage both verbal and written customer feedback and complaints, and prepare investigation reports in a tactful, timely, and professional manner. Resolve customer complaints in compliance...

We are seeking a highly skilled Complaints Resolution Specialist to join our team at Global Executive Consultants Ltd.About the RoleThe successful candidate will assist in designing and implementing policies and internal control mechanisms to enhance quality service in our branches. This includes coordinating with internal and external parties to manage...

About Hang Seng Bank LimitedHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and customer satisfaction.Job DescriptionWe are seeking a high-calibre professional to join our team as a General Banking Manager, responsible for providing quality customer service to our retail customers in our branch...

Position Summary To support Customer Services Manager to manage staff, handle daily operation and assist the Customer Services Representatives in handling customer enquiries and complaints. Responsibilities Handle customers’ relevant banking enquiries and complaints Provide first-class customer service which meet the standards / requirements /...

About the RoleWe are seeking a highly motivated and experienced Account Relationship Manager to join our team in Hong Kong. As a key member of our retail banking department, you will be responsible for delivering exceptional customer service and promoting our personal banking services.Job DescriptionResponsibilities:Champion our one-stop personal banking...

About CitiCiti is a global bank with a rich history of serving clients across the world. With a presence in over 200 countries, we provide a wide range of financial services and products to individuals, corporations, governments, and institutions.Job SummaryWe are seeking a highly skilled Officer, Complaint Management Intermediate Analyst to join our team in...

Responsibilities: Develop General Insurance business for commercial and retail customers Build and manage customer portfolio and work closely with relationship managers in corporate banking division and retail branches to explore new business opportunities Foster and maintain good relationship with internal and external stakeholders, provide excellent...

At Citi, we connect millions of people across the globe every day through our unparalleled global network. Our broad range of financial services and products cater to consumers, corporations, governments, or institutions, helping them meet their biggest opportunities and face the world's toughest challenges.Job OverviewWe are seeking a highly skilled...

A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career...

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them...

Job description Some careers have more i mpact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

About Hang Seng Bank LimitedHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and customer satisfaction. Our people are our most valuable asset, and we strive to create a dynamic working environment that fosters growth and development.Job SummaryWe are seeking a high-calibre professional to join our team...

Our client is a global bank in Hong Kong with a diversified business across retail, commercial and private banking. They are looking for an experienced Marketing Manager to handle the bank's online platform, especially the community page where customers engage in interactive activities to learn about the bank's products and services. Job duties Monitor...

Responsibilities Responsible for supervising team members in handling customer complaints in accordance with the Bank’s procedures & regulatory requirements and performing root cause analysis & relevant procedure reviews. Ensure customer complaints are handled in compliance with all policies, rules, guidelines, requirements prescribed by regulators as...

About UsHSBC is a world-class institution where you can specialize in Insurance and enjoy the advantages that come with being part of a leading global international bank. Our company overview highlights our commitment to delivering on promises by providing life insurance products and services to clients throughout the Asia-Pacific Region.Company OverviewWe...

Main Content Assistant Vice President / Senior Manager, General Banking Compliance Assistant Vice President / Senior Manager, General Banking Compliance Responsibilities: Provide advice, interpretation and recommendation on existing and new regulatory compliance requirements of the current and new banking business and operations Manage...

Your new company A Top-Tier Financial Institution is looking for a Complaint Handling Assistant Manager/ Manager, with 8 years working experience to join their Complaints Team. Your new role As a contributor of the team, you will manage the end-to-end process of handling written complaints, including logging, investigating, and resolving issues. Liaise...