Service Associate

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China ALL-STAR AGENCY Full time

Overview:

We are pleased to support our banking client in their search for an Associate to join the General Banking Service team, focusing on customer service for Corporate Banking clients. This key role involves managing customer inquiries and ensuring exceptional service delivery. As the initial point of contact for corporate clients, you will be instrumental in addressing their needs, offering solutions, and enhancing their overall banking experience. If you are passionate about providing outstanding service and fostering long-term client relationships, this position is ideal for you.



Key Responsibilities:
  • Respond to customer inquiries via phone and email, providing timely and accurate information to meet their needs.
  • Assist clients with electronic banking concerns, troubleshoot issues, and implement effective solutions.
  • Monitor transaction statuses and keep clients informed throughout the process, ensuring clarity and trust.
  • Establish and maintain strong relationships with corporate clients, understanding their requirements to deliver personalized service.
  • Keep detailed records of customer interactions and transactions for future reference and reporting.
  • Collaborate with internal teams to resolve client issues and continuously enhance the overall customer experience.


Requirements:
  • A degree in Business, Finance, or a related field.
  • 1-2 years of experience in the banking or financial sector, especially in customer service roles.
  • Strong proficiency in written and spoken English and Chinese, with a good command of Mandarin.
  • Excellent communication and interpersonal skills to engage effectively with clients.
  • Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
  • Proficiency in banking software and MS Office applications.

If you are enthusiastic about customer service and have the experience to support corporate banking clients, we invite you to submit your CV to Raymond Cheung for consideration. We look forward to your application



  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Part time

    Job SummaryWe are seeking a Service Excellence Associate to join our team at Bank Of China (Hong Kong) Limited. The ideal candidate will possess strong customer service skills, sales orientation, and the ability to work in a fast-paced environment.About the RoleProvide exceptional customer services through counter transactions, ensuring a high level of...


  • Hong Kong, Central and Western District, Hong Kong SAR China Interactive Brokers Group, Inc. Full time

    Associate / Senior Associate – Client Services Company Overview Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client...


  • Hong Kong, Central and Western District, Hong Kong SAR China acwires Full time

    Onboarding & Customer Services Associate ACWIRES Limited is a rapidly growing platform specializing in fiat-to-crypto services. We are committed to providing compliant, secure, and seamless payment solutions for our customers. Our company operates within a global licensing infrastructure, currently established in Hong Kong, Canada, and Bulgaria, with plans...


  • Hong Kong, Central and Western District, Hong Kong SAR China Third Bridge Group Limited Full time

    Associate, Client Service - Australian Market 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. At Third Bridge, we're a primary research business providing professional services to Private and Public Equity Investors, Investment Consultants, Investment Managers, and more. We help those investors...


  • Hong Kong, Central and Western District, Hong Kong SAR China Links International Full time

    Associate Researcher Position: Links International is seeking a highly skilled Associate Researcher to join our team. As an Associate Researcher, you will be responsible for supporting research analysts in preparing market reports and presentation materials. Your role will involve providing in-depth research on company analysis, market data, industry trends,...

  • Account Associate

    4 hours ago


    Hong Kong, Central and Western District, Hong Kong SAR China Third Bridge Group Limited Full time

    Job DescriptionWe are seeking a highly motivated and organized Account Associate to join our team at Third Bridge Group Limited. As an Account Associate, you will play a vital role in driving engagement with clients across our Connections and Forum offerings.Key Responsibilities:Support Account Managers on renewals and cross-sell opportunities by working...


  • Hong Kong, Central and Western District, Hong Kong SAR China Third Bridge (Hong Kong) Limited Full time

    Company Description Third Bridge is a market-leading investment research firm. We provide integrated solutions for the world's top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique...

  • Senior Associate

    2 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China ALL-STAR AGENCY Full time

    Senior Associate - Treasury Operation (FX & MM) Overview: We are assisting our banking client, an expanding corporate bank known for its commitment to innovation and exceptional client service, in their search for a Senior Associate in Treasury Operations with a focus on FX & Money Market (MM). This is an exciting opportunity to join a dynamic team that...


  • Hong Kong, Central and Western District, Hong Kong SAR China IT Consultancy Full time

    Job DescriptionThe Production Support Associate will provide technical support for our Equity & Derivatives Platform applications.Key ResponsibilitiesTechnical support for Equity & Derivatives Platform applicationsOn-site support at customer locations in Hong KongFlexible shift work, including evenings and weekendsRequired Skills and QualificationsProd...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Yip Service Company Limited Full time

    Qualifications:To succeed in this role, candidates must possess a Diploma in Housing Management or Property Management, along with at least one year of experience in property management and five years in shopping arcade management. Knowledge of ISO 9001 and ISO 9000 standards is desirable.Benefits:Enjoy free meals, shuttle bus services, group medical...

  • Intern Associate

    6 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Prophet Full time

    Direct message the job poster from Prophet Our approach to each engagement is designed to enhance the Intern Associate's potential for developing a cutting-edge capability in brand strategy consulting. Typical tasks assigned to Prophet Associate consultants include: Research and analysis; Competitive benchmarking; Financial modeling; Client deliverable...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hydrogen Group Full time

    We are working with a Top Offshore firm in Hong Kong, who are looking for an associate to join their reputable Litigation team. Our client has a strong international presence and an excellent client portfolio, handling corporate and commercial disputes under BVI, Cayman and Bermuda law.Key Qualifications:NQ-3PQEFluency in spoken and written Mandarin...

  • Associate

    2 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Larson Maddox Full time

    Direct message the job poster from Larson Maddox Global Sales Operations Manager at Phaidon International A prestigious offshore law firm renowned for its commitment to excellence and dynamic, client-focused approach. The team of legal professionals is dedicated to providing top-tier legal services to a diverse range of clients worldwide. Job Description: ...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Key ResponsibilitiesThe primary goal of this role is to provide operational support services and Crew Membership Card (CMC Card / ICAO) administration of end-to-end transactional activities associated with the employee experience for employees and business units in multiple locations.You will be required to provide regular operational feedback and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Generali Hong Kong Full time

    Risk Management Associate - Job Summary:We are seeking a highly skilled Risk Management Associate to join our team. The successful candidate will be responsible for managing claims related to Travel and Accident & Health Insurance.As a key member of our claims department, you will work closely with internal stakeholders to resolve claims-related issues and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Moody's Investors Service Full time

    About the Role:As a Financial Data Analyst at Moody's Investors Service, you will be part of a diverse team supporting the Corporate Finance group. Your primary responsibility will be to prepare various credit process inputs, perform preliminary analyses to identify trends in data, and apply reasoning to the completed work product.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Standard Chartered Life and Careers Full time

    Job DescriptionThis role is part of the Client Services team at Standard Chartered Life and Careers.We are seeking a highly skilled and experienced professional to assist Relationship Managers in delivering business results through providing quality information flow, banking, and investments services to clients.The ideal candidate will play a significant...


  • Hong Kong, Central and Western District, Hong Kong SAR China Asia Airfreight Terminal Co. Ltd. Full time

    Company OverviewAsia Airfreight Terminal Co. Ltd. is a premier air cargo terminal based at Hong Kong International Airport, serving over 60 international leading airlines.We offer a comprehensive range of quality services, from physical cargo handling to documentation processing.

  • Marketing Associate

    3 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Evalueserve Full time

    The onsite marketing associate will support a global investment bank's APAC Equity Research Product & Marketing Team with the following responsibilities: Partner with analysts and the regional Product Management team to identify, plan and execute marketing initiatives and campaigns. Drive continuous improvement in marketing initiatives and processes through...


  • Hong Kong, Central and Western District, Hong Kong SAR China Park Place Technologies Full time

    As a Sales Development Associate (SDA), you should be enthusiastic about learning the fundamentals of sales and generating qualified leads for our sales teams. This role is a precursor to being promoted to a Business Development Representative where you will receive continuing sales education, learn how to prospect for the different selling departments at...