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Senior Officer, Client Services

2 months ago

Hong Kong, Hong Kong SAR China ANZ Full time
About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As a Senior Officer, Client Services in our Institutional Operations team, you'll play a key role in helping the Head of Client Services in the delivery of service excellence. You will be responsible for managing the daily operation of the team by ensuring timely, accurate processing and tracking of clients' queries. He / she has to implement initiatives to improve customer experience and team efficiencies.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Type: 12 months Fixed Term Contract/Secondment
Role Location: Hong Kong

What will your day look like?

As a Senior Officer, Client Services you will be responsible to;
  • Ensure nil operational loss in the processes
  • Achieve consistent service standards and policies, taking into account the role of each channel in the customer experience
  • Keep customers, stakeholders and line manager update with the progress of any escalated issues
  • Be responsible and ensure the continued delivery of quality service levels
  • Identify best practice customer service approach of the industry and implementation/integration with ANZ processes.
  • Work collaboratively with colleagues, support and actively assist other team members
  • Ensure to protect clients' data and no data leakage
What will you bring?

To grow and be successful in this role, you will ideally bring the following:
  • Tertiary qualification
  • Strong working experience in a service environment (preferably in banking or
  • financial institutions)
  • Comprehensive knowledge of customer service principles, concepts and customer
  • concerns
  • Good communication skills and speak fluent English, Mandarin and Cantonese as you would be interacting with customers speaking in these languages
  • Demonstrate good computer literacy and ability to grasp technical concepts
You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can apply for this role by visiting ANZ Careers and searching for reference number 75721.

Job Posting End Date

20/09/2024 , 11.59pm, (Melbourne Australia)