Operations Manager
3 weeks ago
We're home to Asia's most dynamic and vibrant capital markets.
Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.
HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."
Job Summary:
The Data Center Operation team under Technology Operations department is responsible for the round-the-clock, 24x7 operations of HKEX data centres. The department is also responsible for change and service continuity management and ensures a smooth and robust IT operations for HKEX systems.
Job Duties:
As an Operation Manager, you are one of the members to manage our mission critical and highly secured data centers. This includes data center process re-engineering, efficiency enhancement and automations and asset management.
Responsibilities:
- Re-engineering the current process and provide solution to enhance.
- Enhance the process and automate data centres operation process like hardware movement control, stock take and compliance with data centre management standards
- Review the operation procedure and manual preparation; conduct regular review of such documents to keep up with the changes and operational efficiency.
- Drive shift left level 1 support for improving efficiency.
- Manage and support the tools and systems for data centre operations.
- Be passionate about the quality and quantity of services being provided, and continuously strive to improve the operational experience.
- Ongoing leading the enhancement projects
- Create a dynamic, highly motivating, and adaptive culture with stakeholders and peers.
- Peers and stakeholders' management, resources management and budgeting for ongoing BAU tasks and project implementation activities.
- Degree in Computer Science, Information System or IT relevant discipline.
- At least 10 years' experience in process re-engineering and enhancement, project management preferably with data center operations serving multiple locations and interfacing both internal and external stakeholders.
- Experience in managing IT process re-engineering, process automation, asset management, inventory management and budget handling.
- Knowledge of ServiceNow, Data Center management tool and RFID application is preferred.
- Multi skilled and adaptable person to learn and drive new ways of doing things and share perspectives of shift-left operational transformation.
- Strong analytical, problem solving, interpersonal and presentation skills to management.
- Self-motivated, strategic thinking with sound analytical skills, strong leadership, result-driven with good organizational skills
- Strong communication, open discussion, team coaching and interpersonal skills.
- Good command of written and spoken English and Chinese. Proficiency in Mandarin is an advantage.
Location:
HKEX - TKO
Shift:
Standard - 40 Hours (Hong Kong SAR)
Scheduled Weekly Hours:
40
Worker Type:
Permanent
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