AI Business Delivery Specialist, Global Payment Solutions Service

5 days ago


Hong Kong Island, Hong Kong SAR China HSBC Full time

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Payments Solutions is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry's most prominent publications and associations with numerous global, regional and country awards.

We are currently seeking a high calibre professional to join our team as an AI Business Delivery Specialist, Global Payment Solutions Service.

Principal Responsibilities

  • Lead the implementation of AI & Data initiatives and projects regionally/globally
  • Ideate and design use cases to bring efficiency to Service teams regionally/globally
  • Influence product design for a best-in-class end to end client experience
  • Able to identify and explore synergies across use cases that makes most sense for AI
  • Project Manage AI & Data implementations in line with overall strategy, partner with IT teams
  • Manage content relating to AI & Data in the knowledge management space and develop a framework for information evergreening
  • Assist to produce material for Governance reviews and internal marketing & educational campaigns
  • Be responsible for training and upskilling service teams on new product features
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