UX writer/ CX specialist

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full time
UX Writer/ CX Specialist

Job No.: 499290

Employment Type: Full time

Departments: Transaction Banking Department

Job Functions: Strategic Planning, Information Technology, Project Management

Responsibilities:

  • Produce concise and intuitive writing across customer touchpoints to give the user the least amount of friction possible when using the digital products.
  • Track and analyze customer experiences across channels, customer journeys, and touchpoints.
  • Collaborate with business owners, UX designers, and various other stakeholders (Legal, Compliance, Operation & Marketing, etc.) to ensure the messaging is clear, precise, and engaging.
  • Work closely with UX and UI designers to improve the overall digital product user flows.
  • Design and maintain writing principles, guidelines, and workflow. Advocate to stakeholders about the value of upholding the standards.
  • Oversee the content across the channels and customer journeys to ensure consistency of the brand's tone and manner.
  • Support user interviews and analysis, e.g., survey design and scripting.

Requirements:

  • Degree holder in Journalism, Communications, Media, Creative, Marketing, or any related discipline.
  • Minimum of 5+ years of experience in UX writing and creating digital experiences.
  • Knowledge in online customer engagement platforms.
  • Understanding of interactive design and usability principles and how content strategy and creation contribute to the user experience.
  • Good understanding of user-centered design and related design disciplines (customer experience strategy, design research, interaction design).
  • Ability to analyze data and make data-driven content decisions.
  • Experience partnering with various stakeholders (Marketing, UX, IT Development).
  • Curious, open-minded with a can-do attitude.
  • Self-motivated and analytical mind.
  • Willingness to collaborate, strong communication, and interpersonal skills.
  • Excellent writing and communication skills in both Chinese & English.
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