IT Services Account Manager, Digital and Business Services

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Avature Full time

Take charge of driving Jardine Service Centre (JSC) Technology Services' project acquisition, relationship management, and growth strategies. In this role that blends strategic account management with demand generation, you will lead on growing JSC Technology Services' footprint across the Jardines Group Companies while building long-lasting stakeholder relationships. You will be responsible for driving the development and execution of consultative sales and marketing strategies that generate high-quality leads, engage prospective customers, and nurture client happiness and retention.

Job Responsibilities

  • Act as the main contact for collaborators from our Group Companies, addressing any blocking issues and maintaining positive relationships.
  • Regularly communicate status of services health, metrics, and delivery, and provide strategic insights and recommendations for optimizing their use of the team's services.
  • Develop and implement demand qualifications, charging models, and nurturing strategies to ensure timely and efficient follow-up, driving prospects down the sales funnel.
  • Build and refine processes that improve lead conversion rates.
  • Stay abreast of the latest trends in IT Shared Services – specifically for services currently prioritized by JSC Technology Services.
  • Conceptualize, build, and communicate content that resonates with our Group Companies and reflects the value proposition of services offerings.
  • Help produce thought leadership materials such as case studies, whitepapers, and solution briefs that drive engagement with JSC Technology Services stakeholders.
  • Project lead and drive close collaboration between various expertise in the department to ensure that account strategies are aligned with service delivery and customer expectations.
  • Translate Group Company observations into strategic inputs to craft the future services roadmap.

Job Requirements

  • Bachelor's degree in Marketing, Business Administration, Information Technology, or a related field; MBA or advanced certifications are highly preferred.
  • At least 10 years of experience in B2B account management, demand generation, or sales in an IT or technology services environment.
  • Proven experience managing and growing key accounts in the IT shared services or technology sector, including the ability to develop and implement account plans.
  • Expertise in demand generation, lead nurturing, and pipeline management, with proven success in generating high-quality leads that convert into revenue.
  • Outstanding communication, negotiation, and interpersonal skills, with the ability to engage senior client stakeholders and internal teams optimally.
  • Deep understanding of IT shared services offerings and the ability to translate technical solutions into compelling value propositions for clients.

At Jardines, you can play a role in our business success. We understand that key to our success is our people, which is our foundation and priority. We invest in our people to ensure we have the right talent with the leadership and strategic skills the company needs for the future.

We are an equal opportunity employer and do not discriminate on the grounds of sex, race, disability, family status or any other factors. Our Code of Conduct requires that all Group companies and employees treat each other fairly, impartially and with respect at all times.

Come and explore with us

About Jardine Matheson

Jardine Matheson is a diversified Asian-based group with unsurpassed experience in the region, having been founded in China in 1832. We comprise a broad portfolio of market-leading businesses, which represent a combination of cash generating activities and long-term property assets that are closely aligned to the increasingly prosperous consumers of the region.

Across the Group, our over 400,000 employees work in a wide range of businesses in major sectors including motor vehicles and related operations, property investment and development, food retailing, health and beauty, home furnishings, engineering and construction, transport services, restaurants, luxury hotels, financial services, heavy equipment, mining and agribusiness.

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