Digital Services Coordinator

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

Hang Seng Bank Overview

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  • Hang Seng Bank is a leading financial institution in Hong Kong, committed to delivering exceptional service to its customers.
  • We have around 255 branches and automated banking centres across the territory, serving over half of the adult population.
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About This Role

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  • We are currently seeking a high-calibre professional to join our branch network as Digital and Branch Services Executive.
  • The successful candidate will be responsible for managing queue and providing customer services in bank halls through efficient and customer-friendly services.
  • They will also proactively identify and digitize banking services and solutions to strengthen digital customer services and experiences.
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Key Responsibilities

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  • Mange queue and provide customer services in bank hall through efficient and customer-friendly services
  • Proactively identify and digitize banking services and banking solutions to strenghten digital customer services and experiences
  • React proactively to customers' requests and ensure service level is in line with bank standards
  • Handle customers' issues and escalate when appropriate according to supervisor's guidance
  • Assist branch in achieving sales targets through referrals or cross-selling
  • Provide non-cash transaction, support branch administrative and operational duties and adhere to control procedures and internal guidelines
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Requirements

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  • University degree in Business Administration, Marketing, Computer Science or a related discipline is preferable. Fresh graduates are welcome
  • For non-degree holder, minimum 1 year of work experience preferably in customer facing role
  • Keen interest in latest mobile and web technologies and trends
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
  • Excellent written and spoken English and Chinese, with proficiency in Putonghua would be an advantage
  • Excellent interpersonal and communication skills
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Career Opportunities at Hang Seng

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If you're looking for a challenging and rewarding career in banking, we encourage you to explore our current job openings and apply for a role that suits your skills and interests.

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How to Apply

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To learn more about our career opportunities and submit your application, please visit our website and sign up for our Talent Community.

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Contact Information

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Please note that all applications should be submitted through our official website. We do not accept applications by email or other means.

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Disclaimer

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Hang Seng Bank Limited is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and believe that our differences are our strengths.



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